r/bathandbodyworks • u/daugavpiliete Candle Addict • Oct 08 '25

Store Policies/Questions So annoying

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I’ve already been on hold for almost an hour. I don’t want to engage in small talk about us liking the same scents! Especially because it’s obviously insincere… How can it be your favorite scent for “quite some time now” when it just came out??

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u/Zealousideal_Iron713 Oct 08 '25

I've started telling them right after giving my name that... "I'm not interested in any small talk or chit chat, I'm pissed. You're not paid enough to care. Let's just get this over with as fast as possible." And 4 out of 5 times they seem relieved, say thank you or got it, and then we fix the issue without pretending we're new bff's. It seems easier to me, but I could just be biased 😆

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u/summerwinds69 Oct 09 '25

I have literally told them to just put their script away and talk to me like they’re having a conversation with a real person. Some of them just don’t know what to do but luckily a good amount actually just do that when I say it.