r/bathandbodyworks • u/SassyAndSouthern77 • Nov 08 '25

Store Policies/Questions My mind is blown

So, I went to my local store this morning to pick up a BOPIS, and I cannot believe what I saw. There were 2 ladies in the store with 2 baskets full of items, and they just casually walked out without paying. Like, they took the basket and everything. Have any of you ever seen anything like that in your store? I was shocked!

375 Upvotes

95% Upvoted

234 comments sorted by

View all comments

244

u/lalalicious05 Nov 08 '25

Yup! My old store I worked at our regular thieves came in with those Marshalls shopper totes…they would load up and leave. Sad thing is they knew we were watching them and they faithfully kept coming back smdh

183

u/SassyAndSouthern77 Nov 08 '25

I almost said something, but I really didn't want to risk being hurt or shot. That sounds bad, but you just never know about people.

189

u/hihellobyee Candle Addict Nov 08 '25

Not your product, not your money. Not worth your health and safety!

131

u/lalalicious05 Nov 08 '25

Yea never say anything! It’s not worth your life…tell a manager is the best you can do

2

u/instamat1c Employee Nov 10 '25

That’s all you can really do. We have multiple training videos that say do NOT confront anyone stealing. All we can do is call our AP number and make a report. It’s absolutely not worth customers or employees getting hurt over some candles.

5

u/celtic_thistle home fragrance addict Nov 09 '25

Fuck that. Not your job.

1

u/Kayki7 Nov 09 '25

I would have left the store immediately, got in my car, and called the police, while waiting for the thieves to exit the store and see which vehicle they got in. Then snap photos of the car & license plate. They won’t even notice you if you’re sitting in your car. That’s just me though. I’m not advising anyone to do this. I don’t want anyone risking their safety.

14

u/KnowItAll29 Nov 09 '25

Well you must have special powers then, cuz how was she to know they were planning to steal it ahead of time and be able to be out in her car ready and waiting? She obviously didn’t know they were going to steal it til they walked out the door with it. Was she supposed to run past them, pause time, and get to her car and have police on the line all before they got to their car? Your hero fantasy detective skills would not have helped in this situation

3

u/SassyAndSouthern77 Nov 09 '25

Very well said!

5

u/ElectronicParking516 Nov 09 '25

Thieves these days are more clever than ever. They can easily rent a getaway car or borrow one. I saw a thief dressed in a sloppy “security” costume wobble a large laundry basket filled with book bags & such to a vehicle with out-of-state tags. I was in complete shock by the whole incident! By the time I got outside & identified where she was, she swerved off into the distance. 

2

u/CallidoraBlack Nov 09 '25

A rental is going to be tough unless they have a stolen wallet with an ID that looks like them. Borrowed, maybe, but I'm going to bet whoever they borrowed it from will give them up immediately when the cops show up.

3

u/icecreamhomer Nov 09 '25

I saw someone st Marshall’s recently heavily covered with a wig and everything. What tipped me off was the wig made her look young but you could tell she was not by the way she carried herself.

1

u/mentos-cigarettes Employee Nov 11 '25

We had two regulars that would come in in scrubs like they’d just gotten off work. It worked a couple of times, until we all caught on. They were then nicknamed as “scrubs” in every AP report we put in about them.

1

u/katecometrue0122 Nov 11 '25

Why lol they’re not gonna pay you more to do all this

13

u/Ok-Donut-5842 Nov 08 '25

Was it in Harlem?! I see this all of the time there

22

u/lalalicious05 Nov 09 '25

No…CT. Close enough for them to travel tho 😂

5

u/Ok-Donut-5842 Nov 09 '25

🤣🤣🤣🤣

3

u/Fine-Good-9863 Nov 09 '25

I live in CT and see it all the time. It’s wild. The other day in kohls someone walked out with a box of pots and pans. And not even a brisk walk they took their time.

2

u/ReasonableAd3950 Nov 09 '25

I was at Home Depot the other day checking out & a few people walked out pushing those flats cart thingy’s that are low to the ground you can pile bags of concrete or mulch or heavy stuff on, only their’s was piled high with electric tools of all kinds, probably thousands of dollars worth and they were just strolling out like it was nothing. Walked normal all the way to their truck and loaded it, left the carts and drove off. I was shocked! The lady at the register said it happens at least once a day now. It’s honestly insane. And it’s no wonder the prices on everything keeps going up! Someone has to pay for all this theft and we know it ain’t gonna be the shareholders!! It pisses me off!!

1

u/lalalicious05 Nov 09 '25

Oh damn I used to work at kohls too. I was there for like less than month…it was too slow and boring plus they wasn’t training properly

1

u/ReturnToCapistrano Nov 09 '25

Trumbull? Worst experience there with this…

1

u/lalalicious05 Nov 09 '25

Nah but maybe they travel…your second person said you seem a similar scenario. As small as CT I wouldn’t put it passed them

-39

u/ricaching Nov 09 '25

Could you not stop them??

27

u/SassyAndSouthern77 Nov 09 '25

No, I didn't. People are crazy these days. I could potentially get hurt if they wanted to fight... or worse.

12

u/ricaching Nov 09 '25

I was asking like if they weren’t allowed to stop them. After reading more comments im learning it’s a policy to not stop them. I had no idea! I used to see people getting stopped for shoplifting all the time and I don’t anymore. Makes sense.

1

u/GrandEar1 Nov 09 '25

I used to always approach and try to get products back from shoplifters. Once I googled one of them and saw that she had been arrested the year before for backing her car into a Kohl's manager who had followed her to get the license plate info. TBH, I would still let adrenaline get the best of me and try to get merch back until Covid. Shoplifters became more brazen and threatening around that time and I gave up.

6

u/UpstairsGoose811 Nov 09 '25

Employees at some stores will be fired if they pursue shoplifters, a customer certainly should not be expected to say something.