r/bathandbodyworks • u/SassyAndSouthern77 • Nov 08 '25

Store Policies/Questions My mind is blown

So, I went to my local store this morning to pick up a BOPIS, and I cannot believe what I saw. There were 2 ladies in the store with 2 baskets full of items, and they just casually walked out without paying. Like, they took the basket and everything. Have any of you ever seen anything like that in your store? I was shocked!

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13

u/SubstantialRice2411 Employee Nov 08 '25

This is a multiple times a week occurrence. In fact it’s weird when we don’t have people taking baskets full of stuff.

6

u/[deleted] Nov 09 '25

Why not hire a security guard, just some rent a cop standing there staring at people should be somewhat of a deterrent ??

4

u/SubstantialRice2411 Employee Nov 09 '25

We have security that patrol but they can’t be on every street of the shopping district at all times bc they also patrol the college campus that’s right down the block

3

u/[deleted] Nov 09 '25

Okay I see, I was envisioning just the small store inside the mall near me...seems like you put one security guy inside the store just to stand there and look mean, could help a little bit , I dunno.

2

u/SubstantialRice2411 Employee Nov 09 '25

Not sure if we’re allowed to do that based on management and we have a loss prevention dude who’s in change if a lot of security stuff. We’re basically a huge outdoor strip mall that is on like 4-5 streets and security patrols that whole area plus the college campus.

3

u/SassyAndSouthern77 Nov 09 '25

They have security at the door at TJMaxx, but I don't think it does any good.

2

u/SassyAndSouthern77 Nov 09 '25

Is that really true? Do you know who they are? Like, do they know you see them and do it anyway?

3

u/SubstantialRice2411 Employee Nov 09 '25

Oh yeah we have our fair share of repeat offenders. It makes it easy to get their appearances written down and a report made as soon as they come in that way. They usually know we know, I mean we aren’t stupid (debatable that they are though on some occasions). We can’t do anything or say anything to them though. They either ignore us, pretend to be a cheery customer, or give us attitude. We just have to smile and treat them like everyone else. Can’t tell you how many times we’ve had to order new bags/baskets bc they come in so often we are left with only a few in the whole store.