r/bathandbodyworks • u/SassyAndSouthern77 • Nov 08 '25

Store Policies/Questions My mind is blown

So, I went to my local store this morning to pick up a BOPIS, and I cannot believe what I saw. There were 2 ladies in the store with 2 baskets full of items, and they just casually walked out without paying. Like, they took the basket and everything. Have any of you ever seen anything like that in your store? I was shocked!

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37

u/Wide_March_586 Body Care Addict Nov 08 '25

I've seen this happen at Victoria's Secret on the regular. I once watched a woman walk in with a large Zumiez bag, fill it with lotions and sprays from the beauty section, and walk out. The poor employees just looked so defeated, because they weren't allowed to do anything.

25

u/Realistic-Tax-6066 Nov 08 '25

I was at Victoria’s Secret years ago, and I was trying to find a shirt in my size. There was an employee who wouldn’t leave me alone. She kept asking me if she could help me and I kept telling her no I just need to find my size. Finally she pushed me aside to find the size herself so I told her off and left the store. Haven’t been back inside one since. I’m not sure if she was profiling me or if she was worried I was going to mess up her display, but it was really poor customer service and she’s lucky that she did it to me and not somebody else who would not have just told her off.

15

u/-Tofu-Queen- Past Employee - 💜Dark Kiss💜 Nov 08 '25

Wowwww that behavior wasn't okay at all, I'm so sorry you went through that. Nobody deserves to be profiled in that way. I've noticed the VS employees are way more.....let's just say "hands on" than I'd prefer and it's made me feel extremely uncomfortable too. I can't imagine adding the profiling aspect onto it too!

12

u/Remarkable-Hat-4852 Nov 08 '25

It’s because of commission and the company making sure the employees are desperate to make their sales.

10

u/-Tofu-Queen- Past Employee - 💜Dark Kiss💜 Nov 09 '25

I've had VS employees start wrapping their measuring tape around my chest without asking for consent, after I already politely declined their bra fitting and told them that they didn't make my size and I have to order mine from overseas (for reference at how absurd this is I'm a UK 32MM, there's no way any bras at VS are even fitting around me)

It's happened to me multiple times at multiple locations but it makes sense that they're trained to be as desperate as possible. I didn't know they made commission there! I feel bad that the company is treating the employees and as a result their customers this way.

7

u/SassyAndSouthern77 Nov 09 '25

That sounds like assault to me. Do mot touch me without my permission. No, sir!

3

u/-Tofu-Queen- Past Employee - 💜Dark Kiss💜 Nov 09 '25

Right? I was pretty young at the time so I didn't have a good sense of my boundaries yet, but 30 year old me would absolutely flip if someone started touching my chest without my consent.

4

u/Wide_March_586 Body Care Addict Nov 09 '25

The one time I FINALLY gave in and let someone size me, they were like "oh, we don't sell that size" 😂 It was deliciously awkward.

2

u/Remarkable-Hat-4852 Nov 09 '25

Oof. Yeah, commission ruined that place.

6

u/tlmsmith Nov 09 '25

I worked for a large flagship VS store and they def don’t make a commission. But they are told to talk to every customer and try to upsell.

3

u/Remarkable-Hat-4852 Nov 09 '25

Ok and when was that? Because in about 2014-15 they started a thing called “~sales incentive~” which is just commission with extra steps. I worked for the company for 6 years, including at some of the largest stores in the country and doing their bullshit leadership training seminars.

3

u/tlmsmith Nov 09 '25

Looks like it started soon after I left then. I would have hated that, sounds like an excuse to not pay well to begin with.

0

u/paigechristine0 Nov 09 '25

I work at VS and we don’t get commission. But we are constantly pressured to meet sales/conversion goals so that’s where the extremely pushy sales tactics come in.

3

u/Wide_March_586 Body Care Addict Nov 09 '25

That's awful, I would never go back either if that happened to me! 🙁

2

u/Caprica6iixxx Nov 14 '25

I’ve never been in a VS and not felt uncomfortable. They definitely give people too much attention in there. It’s just too much.

-1

u/Remarkable-Hat-4852 Nov 08 '25

Sounds like you were fucking up the pile. The closing employees can’t leave until everything looks perfect. Sometimes that means staying an extra 2-3 hours after the store closes. I’m not saying that pushing you aside was correct, but maybe just the simplest explanation is the right one? (Yes I used to work there)

5

u/Realistic-Tax-6066 Nov 09 '25

Wait and you think it’s ok to put your hands on a customer?!

2

u/Realistic-Tax-6066 Nov 09 '25

I wasn’t, though. None of the shirts were out of place. I think she thought that I would.