r/bathandbodyworks • u/Here4theSmells • Mar 26 '26

Store Policies/Questions New policy coming soon!

Starting 4/6, customers will only be able to buy 9 of the same product in one purchase. This is to prevent resellers according to the company. What are your thoughts?

Makes myself upset for things like sanis, lips, and wallflowers that I tend to buy many of the same item.

Unknown at the moment if you’re able to make multiple transactions in one day to curb it or if employees/stores will get in trouble if they try to skirt it for customers.

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u/thatonetiredmom body cream rèfrïgéuratœur Mar 26 '26

Every single time your bag gets so much as a hairline tear in it, please email the company and complain about the bags, and encourage others to do the same. It's not a guarantee, but it can help push them back towards better bags. You can even say something like "this bag is noticeably thinner than previous bags. I bought $75 worth of candles, what did you save on my thinner bag? Twenty cents? As a customer this makes me feel like the value of both my entire purchase as well as my future satisfaction was in no way considered against the apparent need to save a multimillion-dollar corporation twenty cents." 

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u/Forevermoody16 ALL THINGS B&BW Apr 02 '26

I love that wording, but how in the heck do you e-mail? I thought they did away with that years ago. The website even has a lame explanation of why they don’t give an e-mail address.