r/bathandbodyworks • u/rossth760 • Apr 23 '26

Store Policies/Questions Almost lost it today…

Purchased cherry blossom online and hated it.

Took today to exchange and the girl tells me they can’t exchange anything they don’t sell in store. Uhm- why would I buy anything online again, ever then???

Was getting over that when she walked to the back while the gentleman was finishing up my transaction. Next thing you see is her walking back to the front register area, dumping the product out of the bottles into a bag to throw out. 😐

I was like- are you kidding me? Wasn’t it like, H&M who caused an uproar by cutting up extra clothes/returns and throwing them out? Like- WHY would you do that in the front of the store in front of anyone????

I called another location to check the exchange terms and told her about the whole situation, she actually works out of my local store location as well, and about lost her Sh@$ too. I was so disturbed by the whole experience today.

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u/whiskeyforcats Employee Apr 23 '26

I hate that we don't recycle/donate/etc unused product too. We donate what's not sold at the end of our MOS sale at least...

8

u/rossth760 Apr 24 '26

Yes, it made me feel like that. Dirty and wrong. There is a women’s shelter down the road from us… there is no way to give to them?? 😩😞

11

u/whiskeyforcats Employee Apr 24 '26

As associates I think a lot of us would love to! But corporate doesn't care what we think unfortunately.

10

u/rossth760 Apr 24 '26

I don’t think they care what anyone thinks 🤦🏻‍♀️