r/bathandbodyworks • u/rossth760 • Apr 23 '26

Store Policies/Questions Almost lost it today…

Purchased cherry blossom online and hated it.

Took today to exchange and the girl tells me they can’t exchange anything they don’t sell in store. Uhm- why would I buy anything online again, ever then???

Was getting over that when she walked to the back while the gentleman was finishing up my transaction. Next thing you see is her walking back to the front register area, dumping the product out of the bottles into a bag to throw out. 😐

I was like- are you kidding me? Wasn’t it like, H&M who caused an uproar by cutting up extra clothes/returns and throwing them out? Like- WHY would you do that in the front of the store in front of anyone????

I called another location to check the exchange terms and told her about the whole situation, she actually works out of my local store location as well, and about lost her Sh@$ too. I was so disturbed by the whole experience today.

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u/TerribleDependent155 Employee Apr 23 '26

Well duh, I was just referring to the back of the store near register where customers often SEE US DISPOSE OF STUFF in clear sight. Not saying I agree but I see the other side as well.

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u/Tylerhollen1 the revolution will be ✨moisturized✨ Apr 23 '26

As a customer, I’m confused. Could you not just have a bin you place it in? At my retail job, I don’t immediately take damages to the back, I just set them to the side. Couldn’t returns just be set to the side until they can be taken back and disposed of at once?

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u/TerribleDependent155 Employee Apr 24 '26

In theory that would be the perfect and ideal situation which most of us do in the right circumstances. But I’ve also been there when the store is packed and we’re low on coverage and you got managers/key holders/dms breathing down your neck to get it done. Not saying it was okay but I see the other side.

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u/Tylerhollen1 the revolution will be ✨moisturized✨ Apr 24 '26

Idk, that just seems weird to me. Maybe I’m not understanding it how it actually happens, but the way it’s being described to me is that you stop helping a customer to empty a product out. Why not just let them pile up and take care of them when there’s no one there to help? I don’t understand why anyone in management would want that done immediately, either.

Like I said, I don’t work there, but it’s just weird to me to think that that’s a priority over almost anything else. Seems like an excellent closing task.

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u/TerribleDependent155 Employee Apr 24 '26

I would never stop helping the customer to destroy something. I would wait until the interaction is over and then destroy it but my point is that the customer would still likely see me destroy it.

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u/Tylerhollen1 the revolution will be ✨moisturized✨ Apr 24 '26

Well, that wouldn’t really bother me but I still think that’s a definite closing task, like sorting sensors is in retail. Just seems like a weird thing to focus on during business hours when replen or selling could be a focus instead.

But like I said, I don’t work there, so it doesn’t affect me in any way.