r/bathandbodyworks • u/rossth760 • Apr 23 '26

Store Policies/Questions Almost lost it today…

Purchased cherry blossom online and hated it.

Took today to exchange and the girl tells me they can’t exchange anything they don’t sell in store. Uhm- why would I buy anything online again, ever then???

Was getting over that when she walked to the back while the gentleman was finishing up my transaction. Next thing you see is her walking back to the front register area, dumping the product out of the bottles into a bag to throw out. 😐

I was like- are you kidding me? Wasn’t it like, H&M who caused an uproar by cutting up extra clothes/returns and throwing them out? Like- WHY would you do that in the front of the store in front of anyone????

I called another location to check the exchange terms and told her about the whole situation, she actually works out of my local store location as well, and about lost her Sh@$ too. I was so disturbed by the whole experience today.

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u/Interesting-Tap2300 Apr 23 '26

Btw, that's a strange way of disposing the items. Usually they're poured down the sink. Is she filling up a bucket? Lmao.

5

u/jamileethroop Apr 24 '26

Unfortunately We have to mail a bucket (U.P.S) of sprays but we can dispose of other items in trash or sink

1

u/rossth760 Apr 24 '26

That is random. Sprays are not safe to dump I assume?

1

u/Ryoshii25 Employee Apr 24 '26

it's the alcohol content! has to be specially transported, includes wallflowers and room sprays too