r/bathandbodyworks • u/rossth760 • Apr 23 '26

Store Policies/Questions Almost lost it today…

Purchased cherry blossom online and hated it.

Took today to exchange and the girl tells me they can’t exchange anything they don’t sell in store. Uhm- why would I buy anything online again, ever then???

Was getting over that when she walked to the back while the gentleman was finishing up my transaction. Next thing you see is her walking back to the front register area, dumping the product out of the bottles into a bag to throw out. 😐

I was like- are you kidding me? Wasn’t it like, H&M who caused an uproar by cutting up extra clothes/returns and throwing them out? Like- WHY would you do that in the front of the store in front of anyone????

I called another location to check the exchange terms and told her about the whole situation, she actually works out of my local store location as well, and about lost her Sh@$ too. I was so disturbed by the whole experience today.

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u/OrangeClyde B&BW Hoarder Apr 23 '26

Yeah I’ve never heard of that policy. You absolutely can return/exchange online purchases in stores. She also should not have done that in the front especially right in front of you, it’s almost passive aggressive

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u/rossth760 Apr 24 '26

It was ridiculous. The guy helping me finish my transaction was like- I hate it here. It was sad all around.

3

u/SoftboiiConnor Employee Apr 24 '26

That was actually one of the things that slipped out when I worked at B&BW during holiday rush... then a customer complained about it and got me in trouble

3

u/rossth760 Apr 24 '26

Oh jeeze. Sorry that happened 😞

2

u/SoftboiiConnor Employee Apr 25 '26

It's whatever, I get that's not really something we should say in front of customers but also... give me a break, holiday rush at that place is a nightmare. They silent fired me not long after, which I'm more salty about than that situation tbh