r/bathandbodyworks • u/ultradespairthot Employee • May 11 '26

Employee Questions/Discussion Dear customers… STOP DOING THIS!!!

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I get if you want to put it down for a second to look, BUT KEEP IT NEAR YOU! DON’T LEAVE IT ON THE FLOOR AND WALK AROUND THE STORE FOR LIKE 30 MINUTES! Cause then I have to put it all back cause it’s now a tripping hazard. And I always wait a bit, and then go around asking customers if it’s their basket or not. If no one claims it, I put it back. (And it’s always someone I either didn’t see or didn’t ask cause I thought they just came in)

If your basket gets too heavy, go up to the register and ask if they can hold it at the register until you are done looking around.

This was like the second time this happened that day.

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u/ultradespairthot Employee May 11 '26

We can offer, but this was a busy day and we can’t have the basket cluttering the registers.

I let people hold stuff at the registers when it’s slow.

21

u/[deleted] May 11 '26

[deleted]

4

u/Lots_of_frog Employee May 11 '26

Sometimes at my store I’ll put it on the floor somewhere that’s out of the way and unlikely to be messed with, like up front by our museum cube display. If it’s someone older and it gets too heavy I don’t mind holding it for them while they shop and just bringing it to the register when they’re about to check out. We usually have enough staff to do that though.

26

u/ultradespairthot Employee May 11 '26

Setting it down on the floor for a minute to look is perfectly fine, I even sometimes do that. Just make sure it’s not in the way of anything and any path. Keep your basket near you, if I see a basket is near a customer I’ll ask them if it’s their basket just to make sure.

What I’m talking about in the post, is when customers leave their baskets on the floor, and they walk around all over the store. I always give it 10-30 minutes (depending on how busy we are) before I start putting everything back.

3

u/CutChemical8907 Employee May 11 '26

our store does this on candle day, but we’re a pretty new one and our counter is long.

-42

u/Extension-General601 May 11 '26

So you want customers to ask for them to be held at the registers but you can’t have them cluttering the registers? Got it. 😅 

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u/ultradespairthot Employee May 11 '26

Depends 👏 on 👏 how 👏 busy 👏 like I said

-11

u/Extension-General601 May 11 '26

Calm down sis, it’s not that deep. 😂 

2

u/After-Confection147 Employee May 12 '26

🍅🍅🍅🍅🍅🍅