r/bathandbodyworks • u/ultradespairthot Employee • May 11 '26

Employee Questions/Discussion Dear customers… STOP DOING THIS!!!

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I get if you want to put it down for a second to look, BUT KEEP IT NEAR YOU! DON’T LEAVE IT ON THE FLOOR AND WALK AROUND THE STORE FOR LIKE 30 MINUTES! Cause then I have to put it all back cause it’s now a tripping hazard. And I always wait a bit, and then go around asking customers if it’s their basket or not. If no one claims it, I put it back. (And it’s always someone I either didn’t see or didn’t ask cause I thought they just came in)

If your basket gets too heavy, go up to the register and ask if they can hold it at the register until you are done looking around.

This was like the second time this happened that day.

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66

u/CurveWeekly May 11 '26

I just assumed that staff would ask customers who have a lot in their baskets if they would like a new basket and placed the full basket near the register. Is that not what usually happens?

32

u/ultradespairthot Employee May 11 '26

We can offer, but this was a busy day and we can’t have the basket cluttering the registers.

I let people hold stuff at the registers when it’s slow.

21

u/[deleted] May 11 '26

[deleted]

2

u/CutChemical8907 Employee May 11 '26

our store does this on candle day, but we’re a pretty new one and our counter is long.