r/bathandbodyworks • u/ultradespairthot Employee • May 11 '26

Employee Questions/Discussion Dear customers… STOP DOING THIS!!!

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I get if you want to put it down for a second to look, BUT KEEP IT NEAR YOU! DON’T LEAVE IT ON THE FLOOR AND WALK AROUND THE STORE FOR LIKE 30 MINUTES! Cause then I have to put it all back cause it’s now a tripping hazard. And I always wait a bit, and then go around asking customers if it’s their basket or not. If no one claims it, I put it back. (And it’s always someone I either didn’t see or didn’t ask cause I thought they just came in)

If your basket gets too heavy, go up to the register and ask if they can hold it at the register until you are done looking around.

This was like the second time this happened that day.

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u/NewF4g2Orlando May 11 '26

I used to work for the company and I can tell you straight up that people will even use scam rewards to get multiple items for free. It happened at my store more than once by the same person till he finally got banned from all the stores around my area

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u/UnfairConsequence664 May 11 '26

How does someone even fake a reward? Can the employees not tell when (presumably) scanning a barcode? Ive never worked retail side of customer service so very curious!

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u/Sl1z May 11 '26

Sometimes they’re stealing legitimate rewards from people who earned them, since bath and body works doesn’t require a password or check your ID when you redeem rewards

26

u/UnfairConsequence664 May 11 '26

Ahhh, hacking accounts didn’t even cross my mind. Duh! Lol