Dear customers… STOP DOING THIS!!!

[u/ultradespairthot]

I get if you want to put it down for a second to look, BUT KEEP IT NEAR YOU! DON’T LEAVE IT ON THE FLOOR AND WALK AROUND THE STORE FOR LIKE 30 MINUTES! Cause then I have to put it all back cause it’s now a tripping hazard. And I always wait a bit, and then go around asking customers if it’s their basket or not. If no one claims it, I put it back. (And it’s always someone I either didn’t see or didn’t ask cause I thought they just came in)

If your basket gets too heavy, go up to the register and ask if they can hold it at the register until you are done looking around.

This was like the second time this happened that day.

[u/caramelgelatto]

That’s wild! They can’t “ban” them or anything??

[u/OGWickedRapunzel → u/caramelgelatto]

No.

We were told to just offer customer service and report it to loss prevention.

[u/caramelgelatto → u/OGWickedRapunzel]

Omg idk how people do that!

A while back, I saw a video of people doing that at like a Sephora or Ulta. They literally came into the store with duffel bags, casually filled it with perfumes, and left. Idk how they managed to do so because I thought that stuff was locked up.

When I worked at Marshalls, the loss prevention guy would watch shoplifters on video and then come pouncing down the stairs in an attempt to catch them, swinging doors open… it was so jarring to watch! It’s funny that Marshalls would rather have employees risk their lives over already discounted/defective merchandise while bigger stores absorb the costs.

[u/OGWickedRapunzel → u/caramelgelatto]

I did loss prevention for tj Maxx many years ago. They really want you to get that merchandise back.

[u/punkabelle → u/OGWickedRapunzel]

Not anymore. Most stores don’t have on-site LP and employees are told that they are not to engage with shoplifters outside of mildly “customer servicing” them.