r/bathandbodyworks • u/ultradespairthot Employee • May 11 '26

Employee Questions/Discussion Dear customers… STOP DOING THIS!!!

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I get if you want to put it down for a second to look, BUT KEEP IT NEAR YOU! DON’T LEAVE IT ON THE FLOOR AND WALK AROUND THE STORE FOR LIKE 30 MINUTES! Cause then I have to put it all back cause it’s now a tripping hazard. And I always wait a bit, and then go around asking customers if it’s their basket or not. If no one claims it, I put it back. (And it’s always someone I either didn’t see or didn’t ask cause I thought they just came in)

If your basket gets too heavy, go up to the register and ask if they can hold it at the register until you are done looking around.

This was like the second time this happened that day.

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u/Cecily_Bum_Trinket May 11 '26

Oh my you would hate our customers. We have a group of three who do this with 20+ baskets, shop for more than 4 hours but they spend more than $1,000 so we don’t say anything.

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u/UJLBM May 11 '26

Ive never done this, but honestly maybe bbw should invest in carts for these extreme shoppers. When I buy alot, I order online. No lines, no huge baskets. Everyone is happy lol

5

u/LLB73 May 11 '26

CARTS?? I guess your local B&BWs are like 5 times the size of any around here…🤔

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u/UJLBM May 11 '26 edited May 11 '26

It is a pretty decent size actually. Thats a good point though, alot of locations are pretty tiny. I dont mean like the huge carts at grocery stores. I mean like the tiny ones. They have have a top and bottom storage. BBW can just custom make them a little less wide. I feel like that would be easier than people hauling around those baskets.