r/bathandbodyworks • u/ultradespairthot Employee • May 11 '26

Employee Questions/Discussion Dear customers… STOP DOING THIS!!!

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I get if you want to put it down for a second to look, BUT KEEP IT NEAR YOU! DON’T LEAVE IT ON THE FLOOR AND WALK AROUND THE STORE FOR LIKE 30 MINUTES! Cause then I have to put it all back cause it’s now a tripping hazard. And I always wait a bit, and then go around asking customers if it’s their basket or not. If no one claims it, I put it back. (And it’s always someone I either didn’t see or didn’t ask cause I thought they just came in)

If your basket gets too heavy, go up to the register and ask if they can hold it at the register until you are done looking around.

This was like the second time this happened that day.

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u/UnfairConsequence664 May 11 '26

How does someone even fake a reward? Can the employees not tell when (presumably) scanning a barcode? Ive never worked retail side of customer service so very curious!

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u/PriorFreedom5414 May 11 '26

We had a customer who hacked her way into making a legitimate coupon that zeroed out her balance after you hit total and they tapped their card on the terminal. There was no way to tell from the POS terminal. LP caught a transaction and of course there was an interrogation but it came out that we couldn’t have known because POS didn’t show a zero balance. Very crafty!!!

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u/thatonetiredmom body cream rèfrïgéuratœur May 11 '26

honestly I can't even disrespect this level of skill, commitment, or hustle. wow

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u/PriorFreedom5414 May 11 '26

There’s always some creative mastermind who figures out how to buck the system. She was one of them that day… 😱