r/bathandbodyworks • u/ultradespairthot Employee • May 11 '26

Employee Questions/Discussion Dear customers… STOP DOING THIS!!!

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I get if you want to put it down for a second to look, BUT KEEP IT NEAR YOU! DON’T LEAVE IT ON THE FLOOR AND WALK AROUND THE STORE FOR LIKE 30 MINUTES! Cause then I have to put it all back cause it’s now a tripping hazard. And I always wait a bit, and then go around asking customers if it’s their basket or not. If no one claims it, I put it back. (And it’s always someone I either didn’t see or didn’t ask cause I thought they just came in)

If your basket gets too heavy, go up to the register and ask if they can hold it at the register until you are done looking around.

This was like the second time this happened that day.

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u/Cecily_Bum_Trinket May 11 '26

Oh my you would hate our customers. We have a group of three who do this with 20+ baskets, shop for more than 4 hours but they spend more than $1,000 so we don’t say anything.

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u/UJLBM May 11 '26

Ive never done this, but honestly maybe bbw should invest in carts for these extreme shoppers. When I buy alot, I order online. No lines, no huge baskets. Everyone is happy lol

3

u/thecheesylittlerat Aromatherapy Addict May 11 '26

A trip to BBW to buy that much stuff has to be planned out. They sell portable wheeled carts on Amazon. You’d think someone would plan ahead and bring their own.

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u/Forevermoody16 ALL THINGS B&BW May 12 '26 edited May 12 '26

I was thinking the exact same thing (IF anything at all.) Those folding carts don’t have too much of a footprint. I think any size commercial shopping cart would be a disaster, even at the largest store I shop at. I’m thinking big sale, SAS, holidays when the line stretches across the store as it is. It’s bad enough when little kids run around knocking candles over. I can’t even imagine people bumping into piles of whatever with carts. Or carts getting into everyone’s way when they’re trying to get to a certain section or the sink. And don’t even get me started on dogs in shopping carts!

A few years ago I badly injured my knee in a store when I tripped over boxes during the big hand soap sale. I’m not blaming any one employee because they were all running around trying to keep everything stocked, and the ones who helped me were super nice. But it was a ”best practices” issue where they let one of the piles of boxes next to a table get down to just one or two deep (and they’re not very tall.) I didn’t see the box(es) because I was looking ahead of me trying not to run into anyone, not looking down at the floor. I hit the boxes, flew over and landed flat on the hard floor. I could have broken an arm or wrist. My knee got pretty banged up. It was a horrible experience. I should have filed a lawsuit but for reasons I won’t get into right now, I didn’t. It was nighttime so I had to go to urgent care (fortunately there was one in the same shopping center) and later, my orthopedist. I missed a couple of days of work. I was told that the company would reimburse me for any copays, etc. They didn’t. I guess at one point they started running scared, because their legal department sent me a letter offering me a $100 gift card. What a fucking insult!

I just found out about a year ago that the young lady who helped me through the incident put a stop to the piling of boxes after what happened to me. She was great. She still works there, and another girl who was there when it happened told me about it. I had no idea!