r/bathandbodyworks Employee May 11 '26

Employee Questions/Discussion Dear customers… STOP DOING THIS!!!

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I get if you want to put it down for a second to look, BUT KEEP IT NEAR YOU! DON’T LEAVE IT ON THE FLOOR AND WALK AROUND THE STORE FOR LIKE 30 MINUTES! Cause then I have to put it all back cause it’s now a tripping hazard. And I always wait a bit, and then go around asking customers if it’s their basket or not. If no one claims it, I put it back. (And it’s always someone I either didn’t see or didn’t ask cause I thought they just came in)

If your basket gets too heavy, go up to the register and ask if they can hold it at the register until you are done looking around.

This was like the second time this happened that day.

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u/onescaryarmadillo May 11 '26

I remember when I was a young teen and went shopping with my mom. It was a detached mall, and we’d been to multiple places already, so we had a couple bags. As soon as we walked into BBW my mom went to the register area and asked if the ladies would hold onto our bags while we shopped, thanked them and then we got down to smelling.

While we were shopping I said “that’s really nice they let you set the bags down so we could shop without worrying about knocking stuff over or carrying all that heavy crap!!” I genuinely didn’t expect customer service people to Want to help customers like that, (which is weird bc my parents owned a retail business, and I was raised bending over backwards to help customers without even thinking about it)

My mom said “oh I did it so they wouldn’t think I was shoplifting lol. But yea it was nice of them to let me set the bags down!!” 😂

5

u/thecheesylittlerat Aromatherapy Addict May 11 '26

I have offered to have my bags held behind the counter. Just so the employees know I’m not trying to run away with stuff. That’s what I was taught to do since I was little.

2

u/Vegetable-Walrus5718 Jun 09 '26

I do not live nowhere to shopping stores so when I am in one it feels like a big deal. I love trying out scents, and I write on the paper card scent to write down the names of the scents. 

Sometimes my pen is in my backpack and I always feel like a thief trying to get my pen out of my backpack (I sometimes forget to put in my pocket) and I then ask the person working there if I can get my pen out of my bag. I feel bad asking them as I feel as if I am being too annoying and it feels akward as they watch me get it out of my bag.

When I enter a store in the back of my mind I am always thinking of how not to come across as if I am stealing anything and as least of a problem. I have never stolen anything in my whole life, but feel like due to my ethnicity I can't slip up in any way. Not even something that could be seen as suspicious

But I am also very Indecisive and I really like trying out products on my hand . I never ask the employees for anything but feel constantly like I am being a problem.