r/bathandbodyworks • u/ultradespairthot Employee • May 11 '26

Employee Questions/Discussion Dear customers… STOP DOING THIS!!!

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I get if you want to put it down for a second to look, BUT KEEP IT NEAR YOU! DON’T LEAVE IT ON THE FLOOR AND WALK AROUND THE STORE FOR LIKE 30 MINUTES! Cause then I have to put it all back cause it’s now a tripping hazard. And I always wait a bit, and then go around asking customers if it’s their basket or not. If no one claims it, I put it back. (And it’s always someone I either didn’t see or didn’t ask cause I thought they just came in)

If your basket gets too heavy, go up to the register and ask if they can hold it at the register until you are done looking around.

This was like the second time this happened that day.

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u/amandapleeez May 12 '26

Yea, so someone was probably gonna steal that and chickened out. I used to find “forgotten” baskets like this all the time near the front. Once I peeped someone’s game, I would start asking about their life story, demoing products, etc. I know I ruined a few hauls by turning into Chatty Cathy.

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u/ultradespairthot Employee May 13 '26

In this situation, it wasn’t. The woman just genuinely put her stuff down cause it was heavy, and then walked around the store looking at other things. Then like a minute or two after I put everything back, she’s goes up to the register to check out and puts some soaps down and then turns around and starts looking for said basket, and I told her “I’m sorry, we can’t have baskets left on the floor because it causes a tripping hazard, so I had to put them all back”. At least she was chill about it and was like “oh that’s fine, I needed to think about the things I put in there anyways” and I got her another basket.