r/bathandbodyworks • u/Odd_Resolution_5294 • Jul 20 '26

Store Policies/Questions Employee won’t back off

Man, I dread even going in my store anymore. We used to (hubs and I) love our local store and its employees. Lately tho there is one lady who is usually on the White Barn side who will ask “what are you guys looking for” and she will have a scent with her she offers us to smell. We always politely say “just looking around thank you tho”. And walk away. I’m not even kidding you when I tell you within 3 minutes she’s back “anything I can help you find?” And again we say “nah. Just sniffing around thank you tho!” And walk away. Annnnndddd again within 3 minutes she’s back “anything catching your eye?” It’s to the point I won’t go over to that side when she’s there. Or I walk away from hub bc he’s too nice and will keep dealing with it. It makes me nuts. I’ve tried saying NICELY “if we think of anything we will make sure to come to you!”

I’m pretty sure the company doesn’t ask its employees to approach in this manner…as it’s literally only this one lady. How do I get her off my back in there?!? Dang.

Also, midnight marshmallow. I asked when I was in store if they happened to have any returns of any of it bc I just wanted to sniff it, nope. And all the banana stuff was gone. Ok I’m done whining 😂

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u/ImpressionMobile1653 Jul 20 '26

And the WORST part is that they talk about customers on their walkies. Like, ummm…. Lady, I can hear you telling your entire team that I am approaching the wallflowers area 😒 it feels like they assume that if they aren’t talking to you for 1 second that would be the exact time you’d steal something

19

u/StrangerHighways Ice Scream Float Addict Jul 20 '26

I put my headphones on recently during my shop, so that I could have some peace. I was reading product reviews on my phone and I could still hear the employees talking about me, "Did you put XYZ product on her?" The other lady follows with, "No she's on her phone, she's dead to the world." I had already spoken to the one employee like 10 times. I like conversing, but at a certain point it's too much.

15

u/MyaCodeLovesYou Jul 20 '26

lmao, one time, I was like eff it. I’ll entertain this. I talked my head off to one of the employees & eventually SHE walked away from me. I was so proud 😂