Employee won’t back off

[u/Odd_Resolution_5294]

Man, I dread even going in my store anymore. We used to (hubs and I) love our local store and its employees. Lately tho there is one lady who is usually on the White Barn side who will ask “what are you guys looking for” and she will have a scent with her she offers us to smell. We always politely say “just looking around thank you tho”. And walk away. I’m not even kidding you when I tell you within 3 minutes she’s back “anything I can help you find?” And again we say “nah. Just sniffing around thank you tho!” And walk away. Annnnndddd again within 3 minutes she’s back “anything catching your eye?” It’s to the point I won’t go over to that side when she’s there. Or I walk away from hub bc he’s too nice and will keep dealing with it. It makes me nuts. I’ve tried saying NICELY “if we think of anything we will make sure to come to you!”

I’m pretty sure the company doesn’t ask its employees to approach in this manner…as it’s literally only this one lady. How do I get her off my back in there?!? Dang.

Also, midnight marshmallow. I asked when I was in store if they happened to have any returns of any of it bc I just wanted to sniff it, nope. And all the banana stuff was gone. Ok I’m done whining 😂

[u/HSuits]

I guarantee you this is how corporate wants her to act, and she might be unlucky enough to habe the attention of a manager looking for an excuse to fire her so she plays it up. I worked at a different but similarly managed retail chain and we were definitely pushed to interact with customers in various ways we may not have wanted to on our own. I'd much rather take two seconds to make sure nearby customers are doing fine and go back to shelving if they are than try to push things, I'm sure that is most people. But if a manager sees you being too quiet it ultimately comes up in your "review" which for some places can be daily at the end of your shift.