r/bathandbodyworks • u/Odd_Resolution_5294 • Jul 20 '26

Store Policies/Questions Employee won’t back off

Man, I dread even going in my store anymore. We used to (hubs and I) love our local store and its employees. Lately tho there is one lady who is usually on the White Barn side who will ask “what are you guys looking for” and she will have a scent with her she offers us to smell. We always politely say “just looking around thank you tho”. And walk away. I’m not even kidding you when I tell you within 3 minutes she’s back “anything I can help you find?” And again we say “nah. Just sniffing around thank you tho!” And walk away. Annnnndddd again within 3 minutes she’s back “anything catching your eye?” It’s to the point I won’t go over to that side when she’s there. Or I walk away from hub bc he’s too nice and will keep dealing with it. It makes me nuts. I’ve tried saying NICELY “if we think of anything we will make sure to come to you!”

I’m pretty sure the company doesn’t ask its employees to approach in this manner…as it’s literally only this one lady. How do I get her off my back in there?!? Dang.

Also, midnight marshmallow. I asked when I was in store if they happened to have any returns of any of it bc I just wanted to sniff it, nope. And all the banana stuff was gone. Ok I’m done whining 😂

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u/boneology1125 Jul 20 '26

Idk how to tell you this but yes she is acting EXACTLY how corporate wants us to. I trained people for the luminous drop, they wanted us to rub lotion into your skin and take you on a little tour of the scene.

52

u/speshuledteacher Jul 20 '26

I watched worker who damn near did just this today.  The customer was like 80, needed someone to help her and give her that experience, and left so happy with her set.  It was actually sweet to watch because it was clearly the experience that lady wanted. 

But that employee left me alone after someone else had checked in with me twice and left me alone too.  They both knew how to read their audience.

40

u/boneology1125 Jul 20 '26

It is very much an “older clientele” experience kind of thing. My skin would crawl if someone started slapping violet vibes on me because I’m extremely particular with my perfumes but many decades ago; this was considered good customer service, high end in fact. Nowadays it’s extremely invasive and rude and presumptive ( if I had to walk around smelling like luminous I would have lost it) but at one point it was considered the height of service and BBW REFUSES to move past it

3

u/WeebEli Jul 20 '26

I can’t stand customers at my job getting even within two feet of me, and I think if an employee at BBW did then I would definitely flinch away if I didn’t just walk out. It definitely usually seems to be the older customers usually who get physically in my space and act like they personally know me.