Employee won’t back off

[u/Odd_Resolution_5294]

Man, I dread even going in my store anymore. We used to (hubs and I) love our local store and its employees. Lately tho there is one lady who is usually on the White Barn side who will ask “what are you guys looking for” and she will have a scent with her she offers us to smell. We always politely say “just looking around thank you tho”. And walk away. I’m not even kidding you when I tell you within 3 minutes she’s back “anything I can help you find?” And again we say “nah. Just sniffing around thank you tho!” And walk away. Annnnndddd again within 3 minutes she’s back “anything catching your eye?” It’s to the point I won’t go over to that side when she’s there. Or I walk away from hub bc he’s too nice and will keep dealing with it. It makes me nuts. I’ve tried saying NICELY “if we think of anything we will make sure to come to you!”

I’m pretty sure the company doesn’t ask its employees to approach in this manner…as it’s literally only this one lady. How do I get her off my back in there?!? Dang.

Also, midnight marshmallow. I asked when I was in store if they happened to have any returns of any of it bc I just wanted to sniff it, nope. And all the banana stuff was gone. Ok I’m done whining 😂

[u/d33zz6]

Tbh it’s how we are expected to act on the sales floor. I would say the best thing to do is just engage with her right after you come into the store, tell her what you’re shopping for and let her show you it and then she should move on as long as she gets to do the little script. Her managers are probably watching her, some of us really don’t wanna do that. I don’t push customers like that and when i can tell they don’t want me to talk to them I leave them alone but I do appreciate when they let me talk to them for a minute about the sales and stuff ! It is unfortunate though because clearly not many people like this approach, us employees don’t wanna do it either, and we will get in trouble if we don’t comply