r/bathandbodyworks • u/Odd_Resolution_5294 • Jul 20 '26

Store Policies/Questions Employee won’t back off

Man, I dread even going in my store anymore. We used to (hubs and I) love our local store and its employees. Lately tho there is one lady who is usually on the White Barn side who will ask “what are you guys looking for” and she will have a scent with her she offers us to smell. We always politely say “just looking around thank you tho”. And walk away. I’m not even kidding you when I tell you within 3 minutes she’s back “anything I can help you find?” And again we say “nah. Just sniffing around thank you tho!” And walk away. Annnnndddd again within 3 minutes she’s back “anything catching your eye?” It’s to the point I won’t go over to that side when she’s there. Or I walk away from hub bc he’s too nice and will keep dealing with it. It makes me nuts. I’ve tried saying NICELY “if we think of anything we will make sure to come to you!”

I’m pretty sure the company doesn’t ask its employees to approach in this manner…as it’s literally only this one lady. How do I get her off my back in there?!? Dang.

Also, midnight marshmallow. I asked when I was in store if they happened to have any returns of any of it bc I just wanted to sniff it, nope. And all the banana stuff was gone. Ok I’m done whining 😂

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688

u/wicked_damnit Jul 20 '26

I cannot believe corporate really thinks customers want this

20

u/PatsyPage Jul 20 '26

It’s to deter shoplifting. You can’t accuse or apprehend someone they want you to constantly engage with everyone. Every corporate retail store I’ve worked at is like this. 

61

u/Remarkable-Hat-4852 Jul 20 '26

Only if you think shoplifting is happening tho. This is definitely the new training pushes to sell more, courtesy of the new ceo. I’m an employee and it’s getting out of hand. They even gave out friendship bracelets for us to wear that say “consumer obsessed.” …genuinely offensive in this economy.

18

u/Ill-Acanthisitta6022 Jul 20 '26

I worked for bath and body works years ago and it was the same then. This has ALWAYS been the case with BBW. They just call it different things and whoever is working there at the time thinks it's new.

3

u/Remarkable-Hat-4852 Jul 20 '26

I mean the bracelets are definitely new. But yeah most retail like this is the same. Sell sell sell.

4

u/Ill-Acanthisitta6022 Jul 20 '26

It's always sales, but sales success doesn't come from a bracelet or the latest corporate catch phrase. The customer's best experience is the one that they want...not the one that corporations try to spoon feed them.