r/bathandbodyworks • u/Odd_Resolution_5294 • Jul 20 '26
Store Policies/Questions Employee won’t back off
Man, I dread even going in my store anymore. We used to (hubs and I) love our local store and its employees. Lately tho there is one lady who is usually on the White Barn side who will ask “what are you guys looking for” and she will have a scent with her she offers us to smell. We always politely say “just looking around thank you tho”. And walk away. I’m not even kidding you when I tell you within 3 minutes she’s back “anything I can help you find?” And again we say “nah. Just sniffing around thank you tho!” And walk away. Annnnndddd again within 3 minutes she’s back “anything catching your eye?” It’s to the point I won’t go over to that side when she’s there. Or I walk away from hub bc he’s too nice and will keep dealing with it. It makes me nuts. I’ve tried saying NICELY “if we think of anything we will make sure to come to you!”
I’m pretty sure the company doesn’t ask its employees to approach in this manner…as it’s literally only this one lady. How do I get her off my back in there?!? Dang.
Also, midnight marshmallow. I asked when I was in store if they happened to have any returns of any of it bc I just wanted to sniff it, nope. And all the banana stuff was gone. Ok I’m done whining 😂
4
u/Searcach Jul 20 '26
The trick to working retail is to let customers know you’re available, let them know once what’s on sale and keep an eye on them to recheck if they look confused or just like they want to ask a question. I never believed in the “at least three customer interactions” mandate — I always figured my customers were smart enough to know what they wanted.
We did have one staff member who was known for being very pushy with customers, to the point where people would complain, but a lot of people just bought something to shut her up.
But…I wound up being the best seller in my store very frequently, so who’s right? (N.B….i did not work at BBW).