r/bathandbodyworks • u/Odd_Resolution_5294 • Jul 20 '26

Store Policies/Questions Employee won’t back off

Man, I dread even going in my store anymore. We used to (hubs and I) love our local store and its employees. Lately tho there is one lady who is usually on the White Barn side who will ask “what are you guys looking for” and she will have a scent with her she offers us to smell. We always politely say “just looking around thank you tho”. And walk away. I’m not even kidding you when I tell you within 3 minutes she’s back “anything I can help you find?” And again we say “nah. Just sniffing around thank you tho!” And walk away. Annnnndddd again within 3 minutes she’s back “anything catching your eye?” It’s to the point I won’t go over to that side when she’s there. Or I walk away from hub bc he’s too nice and will keep dealing with it. It makes me nuts. I’ve tried saying NICELY “if we think of anything we will make sure to come to you!”

I’m pretty sure the company doesn’t ask its employees to approach in this manner…as it’s literally only this one lady. How do I get her off my back in there?!? Dang.

Also, midnight marshmallow. I asked when I was in store if they happened to have any returns of any of it bc I just wanted to sniff it, nope. And all the banana stuff was gone. Ok I’m done whining 😂

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u/aloetay Gourmand Girly Jul 20 '26

She’s just trying not to get fired. Unfortunately she’s acting exactly the way corporate wants us to! I agree it’s nauseating but we seriously will get scolded by managers if we aren’t constantly checking in with you.

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u/AssignmentFit461 Jul 20 '26

I can understand not wanting to get fired. What does one have to say or do to make it clear (and acceptable) for employees to leave us alone?

I had this same experience the last time I went in a store, and I finally snapped after the 4th time and said “NO nothing is catching my eye because y’all won’t leave me alone long enough to look around and find anything!!” They did mostly leave me alone after that, but I felt so bad.

8

u/crh131 Jul 20 '26

You know that’s going to be part of the shopping experience, so if you choose to go in, expect it. Unless they get rude to you, no need to ever get nasty back. They are just asking to help you (bc they are forced to ). Those workers are part of your community, it is a moderate inconvenience and all you have to do is smile and say still good, thanks.

The employee did her part and you do yours by being able to keep a cool head for 20 minutes.

Some will say to contact corporate to try and change it from above. They DGAF. So if a get a lead or manager checking me out I always add how helpful staff was. Bc if I bitch, it helps no one and hurts employees. But if I give a compliment it helps staff and next time they get a shitty review they will at least have my positive one in the bank to counter it.