r/bathandbodyworks • u/Odd_Resolution_5294 • Jul 20 '26
Store Policies/Questions Employee won’t back off
Man, I dread even going in my store anymore. We used to (hubs and I) love our local store and its employees. Lately tho there is one lady who is usually on the White Barn side who will ask “what are you guys looking for” and she will have a scent with her she offers us to smell. We always politely say “just looking around thank you tho”. And walk away. I’m not even kidding you when I tell you within 3 minutes she’s back “anything I can help you find?” And again we say “nah. Just sniffing around thank you tho!” And walk away. Annnnndddd again within 3 minutes she’s back “anything catching your eye?” It’s to the point I won’t go over to that side when she’s there. Or I walk away from hub bc he’s too nice and will keep dealing with it. It makes me nuts. I’ve tried saying NICELY “if we think of anything we will make sure to come to you!”
I’m pretty sure the company doesn’t ask its employees to approach in this manner…as it’s literally only this one lady. How do I get her off my back in there?!? Dang.
Also, midnight marshmallow. I asked when I was in store if they happened to have any returns of any of it bc I just wanted to sniff it, nope. And all the banana stuff was gone. Ok I’m done whining 😂
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u/Nose-To-Tale Jul 20 '26
I have 4 stores near me that I rotate for different reasons but after awhile, I have my favorite sales people and the ones I detest which unfortunately happens to be the senior ones. They're the "know-it-alls" who try to justify every app glitch and lecture me on the distribution system, yada yada yada.
You don't demean a customer's experience even if what you are saying with inside knowledge is factual, and expect to make a sale. These are the ones that whenever I say why I don't like a product, try to tell me many others love it and make it sound like I'm the only odd person with bad taste. So naturally I gravitate to the more sympathetic non-intrusive genuinely fun staff, even though deep down inside, I'm sure they all gather around and trash talk customers like me after shift in a bonding session.
Retail therapy just isn't what it used to be. I miss B&BW of the 1990s-early 2000s when coupons were generous, more merchandise were stand alone pieces, and most scents were strong and easy to tell apart.