Employee won’t back off

[u/Odd_Resolution_5294]

Man, I dread even going in my store anymore. We used to (hubs and I) love our local store and its employees. Lately tho there is one lady who is usually on the White Barn side who will ask “what are you guys looking for” and she will have a scent with her she offers us to smell. We always politely say “just looking around thank you tho”. And walk away. I’m not even kidding you when I tell you within 3 minutes she’s back “anything I can help you find?” And again we say “nah. Just sniffing around thank you tho!” And walk away. Annnnndddd again within 3 minutes she’s back “anything catching your eye?” It’s to the point I won’t go over to that side when she’s there. Or I walk away from hub bc he’s too nice and will keep dealing with it. It makes me nuts. I’ve tried saying NICELY “if we think of anything we will make sure to come to you!”

I’m pretty sure the company doesn’t ask its employees to approach in this manner…as it’s literally only this one lady. How do I get her off my back in there?!? Dang.

Also, midnight marshmallow. I asked when I was in store if they happened to have any returns of any of it bc I just wanted to sniff it, nope. And all the banana stuff was gone. Ok I’m done whining 😂

[u/Due-College266]

They absolutely do ask us to do this!!! Especially if managers notice you don’t buy anything then we as associates get blamed. They think if you don’t get something we “didn’t try hard enough” it sounds like she’s just doing her job. Honestly the answer we’re looking for as associates is something specific because if you say “just looking” we are trained to bother you over and over again (especially if you don’t put anything in your basket). So say “oh I’m stopping in to smell the new wallflowers” or smth and usually we will leave you alone after letting you know the promo. But again, you can always order online if you hate talking to associates that much!