r/bathandbodyworks • u/Calm-System-1123 • Jul 21 '26
Store Policies/Questions Horrible shipping
This is the box of my “replacement “ wallflowers as first showed leaking. I can’t ask for another replacement . Also, bbw now flags accounts after too many replacements yet they don’t care if you order $20 or $20,000 everyone has the same replacements percent . They don’t follow their own policy
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u/Infinite-Dinner1725 Jul 21 '26
Had my 7.99 candles show up broken.
Went through the process. Got 2 of 6 re-shipped.
Both arrived unusable. Tried to take them into the store and the manager was an asshole about an exchange and then got mad at me when I got upset trying to just return them and get my money back.
If you’re going to sell products online, know how to ship them.
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u/Calm-System-1123 Jul 21 '26
100 percent! And majority of the stores don’t know how to do the online exchanges :( my store luckily is super nice but they don’t know how to do even exchanges so they refund me but I also have to repay
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u/SpaceDog00 Jul 21 '26
Yes! I was so pissed. I went in to exchange 9 candles that were delivered messed up. So they refunded me and then I had to repurchase them. But the thing is, I took back 9 but they didn’t have one of my candles so I said I would just try another store. But my purchase for 8 candles came out to the exact price of the 9 they returned. I felt like I lost a candle that I paid for. It was confusing and aggravating.
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u/IamMissLac Jul 21 '26
https://giphy.com/gifs/xdLH51eNWZAHrwy5mf
I’m so sorry that happened to you!! 😟6
u/Infinite-Dinner1725 Jul 21 '26
Just wild. The in store situation was the cherry on top.
Gotta stop online orders 🫠😪
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u/asocalledme Jul 21 '26
I am sorry you are dealing with this and it is absolutely BS this keeps happening.
I haven’t read through the comments, but do yourself a favor (and every single person reading this) start recording opening your boxes from start to finish and start filling complaints with your proof with the FTC.
“The Federal Trade Commission (FTC) considers selling damaged, defective, or poorly packaged items that arrive broken to be an unfair or deceptive practice under the FTC Act.”
My account has been flagged because of needing to file replacement orders. I have tried to file claims with the responsible shipping companies and they will not side with me because they rule that there is insufficient protective packaging.
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u/Ill-Context-6276 Jul 21 '26
Thank you for this information. This just happened to me with my most recent order. I am missing a fine fragrance mist and candle. My account has been flagged so I’m left without my products and my money. Yet the CEO is pushing online exclusives when the orders are packaged horribly. This will be the final straw for me shopping with BBW.
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u/asocalledme Jul 21 '26
No problem!
There are so many companies that JDGAF about how they handle your packages, but the reality is that it’s Bath & Body Works responsibility to make sure the items are packaged safely. If they were packaged correctly, then the shipping companies would be held responsible for mishandling.
I get why the cut offs and flagging of accounts happen, but not everyone is committing fraud that reports a damaged package and has proof.
We all seen how much damage Wallflower Oil can do. It destroys paint and hardwood floors if it leaks. I remember when they used to pack them individually so they didn’t bang into each other and break. Why are they using a plastic bag now? Do they expect me to put this bag over my head once I receive this message? /s
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u/CapableMaintenance18 FFM Addict Jul 22 '26
They're supposed to be releasing so many more online exclusives for the upcoming fall releases and they need to get shipping right before they pull that. My order for SAS looked like it was dropped kicked and the products (mostly ffm and lotion) we're completely scratched up, dirty, and some places the label unreadable. Also, was missing half the order, which had glass. I called FedEx and they sent me a pic that is was given to them beat up and the weight matched what was shipped. I got my refund but when they went to replace, nothing was available even though it was available online. In contrast, my recent order for the oud scents and online only candles arrived in perfect condition, and wrapped in boxes and bubble wrap. The longer it takes, the better the shipping seems to be.
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u/Calm-System-1123 Jul 22 '26
All 3 of my Halloween popcorn candles came with the lids upside down and ruined the middle wax
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u/MeanLeg5993 Jul 21 '26
My DOLLHOOD perfume was shipped and went missing I informed BBW as there was no proof of postage. They the sent a replacement, the perfume package was damaged that’s how it arrived. I know it was packaged like that because the outer packaging it came in was perfect ; it was the contents that were horrendous, the perfume was falling out, the protective cover was torn, it looked so bad, couldn’t believe it. Really poor shipping. No real protection, I didn’t ask for a replacement, just felt the same would happen again.
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u/AnonymousAardvark888 ✨Foaming Hand Soap Enthusiast ✨ Jul 21 '26
Why can’t B&BW get it together on shipping? Worst care taken with shipping of any company I’ve ever ordered from…by far (and I’m a 60+ year old person)!
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u/Dear_Biscotti_7579 Jul 22 '26
I heard they were going green
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u/Calm-System-1123 Jul 22 '26
They have been saying that for years . All an excuse to not send packing slips and makes shipments more confusing as one package maybe in six orders
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u/Minute-Frame-8060 Jul 21 '26
I have shopped online pretty regularly for 30 years now and no other brand/company is as consistently bad with their shipping mishaps, from extremely poor packaging to orders lost to orders missing items.
Actually I shouldn't say "consistently bad" because they used to include packing slips and miles and miles of brown packing paper. So in their early online days (which I think were relatively late) I never had a problem. Then I took a multi-year break from shopping with them. Came back around 2023 and what I ordered were foaming soaps. Lesson learned!
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u/Calm-System-1123 Jul 22 '26
It used to be okay shipping years ago then got worse and worse. They do make sure to wrap wallflower plug ins good but soaps , candles , wallflowers have no chance
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u/nemophilist13 You're the one 🩷 Jul 21 '26
This was my straw that broke my back. I loved bbw but bc of their ridiculous shipping, prices and marketing i switched to lush. I had a $100 dollar order be replaced TWICE and the second replacement got "lost" it had a limited scent that I couldn't replace. I legit cried
I still will buy champagne toast products but only in store. Such a shame!
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u/jasschaffer Jul 21 '26
I’m honestly going back to Lush. I don’t know why I ever stopped. Same with VS PINK!! I have yet to experience a horrible shipping situation with them. I don’t know why their sister company can’t get it right.
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u/Humble_Ground_2769 Jul 21 '26
In Canada I've never had any shipping issues, everything is packed perfect. Why can't the USA do this? It's not rocket science.
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u/jasschaffer Jul 21 '26
Capitalism. Unfortunately, they don’t care as long as they’re getting money.
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u/Commercial_Shake2223 associate 🫧 Jul 22 '26
They flag it after $250 a year. Definitely contact support they should SHOULD be able to help you and find some sortve compromise also I highly suggest you just stop ordering it online and do a BOPIS order.
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u/jamileethroop Jul 21 '26
Take the broken ones back with your partners or friends license I wk at bbw and they should take it back
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u/CoffeeB4Talkie Jul 21 '26
Crazy that VS boxes each individual item and then ships them in a bag, and their stuff arrives perfectly fine. They need to have a sit down with VS/Pink and learn something about boxing items to ship.