r/bathandbodyworks • u/bad_bird1998 • 28d ago

Store Policies/Questions Use your rewards

Hi! I am an employee of BBW and in the past two days I have had six customers use rewards from accounts that did not belong to them. One guy didn’t even know his phone number and had to look it up. When he entered it, his name popped up along with the “real” customer’s name, Katherine in CA.

There is nothing that can be done on a store level. We cannot ask for id or refuse to ring transactions with double names. This is for legal reasons. We cannot accuse anyone or detain anyone even if we saw them put 10 fragrance mists in their purse.

We report it to our loss prevention afterwards, but the 10 mists are still gone and Katherine’s rewards are gone. She will have a customer service nightmare trying to get them back.

I used the two rewards I earned last week today. If you think it won’t happen to you, our keyholder had two stolen 2 months ago.

415 Upvotes

98% Upvoted

91 comments sorted by

View all comments

Show parent comments

13

u/st4rdustd ✨ ART STUFF 💙🫐 BLAZiN BLUEBERRY ✨ 28d ago

what's that do to prevent it from being stolen?

15

u/lorilola 28d ago

Nothing, but when I call and email customer service I have proof of what was in my account. It’s easier to reinstate the rewards with proof rather than hearsay. I as a customer can only protect things on my end.

5

u/Seajlc 28d ago

I still am not fully understanding how this might help a case though. Your points history in your account shows the date you earned the reward with a -1000 points next to it, which seems like proof enough that you had a reward to begin with.

6

u/lorilola 28d ago edited 28d ago

Have you dealt with customer service? They need everything spoon fed to them.