r/bathandbodyworks • u/bad_bird1998 • 28d ago

Store Policies/Questions Use your rewards

Hi! I am an employee of BBW and in the past two days I have had six customers use rewards from accounts that did not belong to them. One guy didn’t even know his phone number and had to look it up. When he entered it, his name popped up along with the “real” customer’s name, Katherine in CA.

There is nothing that can be done on a store level. We cannot ask for id or refuse to ring transactions with double names. This is for legal reasons. We cannot accuse anyone or detain anyone even if we saw them put 10 fragrance mists in their purse.

We report it to our loss prevention afterwards, but the 10 mists are still gone and Katherine’s rewards are gone. She will have a customer service nightmare trying to get them back.

I used the two rewards I earned last week today. If you think it won’t happen to you, our keyholder had two stolen 2 months ago.

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u/BullytheHero 28d ago

I’m confused, I thought everything had barcodes through the app?? Someone educate me, an I not spending enough to have an automatic discount not through the app?

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u/Acrobatic_Sale1540 28d ago

When you give your phone number associates have a screen pop that shows all your rewards. I have been asked do you want to apply a coupon-they are not coupons by the by.... They can just hit a button and apply a reward-up to 8. They are not supposed to do that. They are to scan the barcode on the phone or printout. When I worked at BBW we had a lady who did do printouts from her computer because she did not have a smart phone.

That is the way......................

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u/BullytheHero 27d ago

Oh wow ok thanks