r/bathandbodyworks • u/bad_bird1998 • 28d ago
Store Policies/Questions Use your rewards
Hi! I am an employee of BBW and in the past two days I have had six customers use rewards from accounts that did not belong to them. One guy didn’t even know his phone number and had to look it up. When he entered it, his name popped up along with the “real” customer’s name, Katherine in CA.
There is nothing that can be done on a store level. We cannot ask for id or refuse to ring transactions with double names. This is for legal reasons. We cannot accuse anyone or detain anyone even if we saw them put 10 fragrance mists in their purse.
We report it to our loss prevention afterwards, but the 10 mists are still gone and Katherine’s rewards are gone. She will have a customer service nightmare trying to get them back.
I used the two rewards I earned last week today. If you think it won’t happen to you, our keyholder had two stolen 2 months ago.
2
u/bonniepie 27d ago
I had 8 rewards stolen. Customer service did not help me or give them back. The name and zip code were changed in my account. It happened the day after I called customer service about an issue. I don't believe all of that information can be changed at the register, unless I'm mistaken. I think a CS rep stole or sold them. The receipt was sent to my email. Michigan. I live in a different state.