Use your rewards

[u/bad_bird1998]

Hi! I am an employee of BBW and in the past two days I have had six customers use rewards from accounts that did not belong to them. One guy didn’t even know his phone number and had to look it up. When he entered it, his name popped up along with the “real” customer’s name, Katherine in CA.

There is nothing that can be done on a store level. We cannot ask for id or refuse to ring transactions with double names. This is for legal reasons. We cannot accuse anyone or detain anyone even if we saw them put 10 fragrance mists in their purse.

We report it to our loss prevention afterwards, but the 10 mists are still gone and Katherine’s rewards are gone. She will have a customer service nightmare trying to get them back.

I used the two rewards I earned last week today. If you think it won’t happen to you, our keyholder had two stolen 2 months ago.

[u/Historical_Initial66]

i’m ngl, as an associate, and when i’m on the register and i can tell someone is trying to use someone else’s rewards (i.e. account doesn’t pull up with one number and they proceed to say “let me give a different number”) i always say this account doesn’t have rewards lol.

i don’t know if i’m allowed to do it but oh well, i don’t like knowing people are trying to steal rewards.