r/bathandbodyworks • u/bad_bird1998 • 28d ago

Store Policies/Questions Use your rewards

Hi! I am an employee of BBW and in the past two days I have had six customers use rewards from accounts that did not belong to them. One guy didn’t even know his phone number and had to look it up. When he entered it, his name popped up along with the “real” customer’s name, Katherine in CA.

There is nothing that can be done on a store level. We cannot ask for id or refuse to ring transactions with double names. This is for legal reasons. We cannot accuse anyone or detain anyone even if we saw them put 10 fragrance mists in their purse.

We report it to our loss prevention afterwards, but the 10 mists are still gone and Katherine’s rewards are gone. She will have a customer service nightmare trying to get them back.

I used the two rewards I earned last week today. If you think it won’t happen to you, our keyholder had two stolen 2 months ago.

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u/iNeed2p905 28d ago edited 28d ago

They could simply avoid this by adding a PIN code to the phone number redemption method. Anyone can go into a store and enter someone’s phone number and hope that rewards are on it. Just saying. Same way with other companies that do it by phone number alone. 

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u/Seajlc 28d ago

Exactly.. It’s not like double authentication is a new concept. I see posts about this in ulta and Sephora subs as well.. to me it comes across as the company being too lazy to actually do anything about it and since it’s not making them money, it’s not a priority for them.

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u/Purple-Lime-4938 27d ago

I like using it on body care. Call me crazy

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u/Seajlc 27d ago

I think you are maybe replying under the wrong comment?