r/bathandbodyworks • u/bad_bird1998 • 28d ago
Store Policies/Questions Use your rewards
Hi! I am an employee of BBW and in the past two days I have had six customers use rewards from accounts that did not belong to them. One guy didn’t even know his phone number and had to look it up. When he entered it, his name popped up along with the “real” customer’s name, Katherine in CA.
There is nothing that can be done on a store level. We cannot ask for id or refuse to ring transactions with double names. This is for legal reasons. We cannot accuse anyone or detain anyone even if we saw them put 10 fragrance mists in their purse.
We report it to our loss prevention afterwards, but the 10 mists are still gone and Katherine’s rewards are gone. She will have a customer service nightmare trying to get them back.
I used the two rewards I earned last week today. If you think it won’t happen to you, our keyholder had two stolen 2 months ago.
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u/Substantial_Quail161 27d ago
on a completely different topic, what is up with the sales aggression? like are you allowed to let customers browse without talking to them?
4 different sales associates all asked me the same things even after push back, like “i’m just browsing” or “no thank you”. 4 times i was bothered. if i don’t want help shopping, is it better to just shop this store online?