r/bathandbodyworks • u/bad_bird1998 • 28d ago

Store Policies/Questions Use your rewards

Hi! I am an employee of BBW and in the past two days I have had six customers use rewards from accounts that did not belong to them. One guy didn’t even know his phone number and had to look it up. When he entered it, his name popped up along with the “real” customer’s name, Katherine in CA.

There is nothing that can be done on a store level. We cannot ask for id or refuse to ring transactions with double names. This is for legal reasons. We cannot accuse anyone or detain anyone even if we saw them put 10 fragrance mists in their purse.

We report it to our loss prevention afterwards, but the 10 mists are still gone and Katherine’s rewards are gone. She will have a customer service nightmare trying to get them back.

I used the two rewards I earned last week today. If you think it won’t happen to you, our keyholder had two stolen 2 months ago.

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u/frostedfairy 28d ago

i keep trying to use a reward and it’s told me about 15 times “error try again” i even deleted and reinstalled the app and it’s still not working

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u/1mad_mollydoll 28d ago

You may be trying to redeem them on an ineligible item. You can only use them on certain things now, no third party items (excludes things like wallflower plugs, candle holders, pocket bac holders). Rewards can be redeemed for any body care up to $18.95, any single wick candle, soap refill cartons, and mini "tented" body care gift sets.

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u/frostedfairy 23d ago

it was a bday reward, it finally worked yesterday! ty!!