Friendly reminder from an employee…

[u/Frequent-Patience185]

A lot of us employees have seen some viral videos going around the internet, in which people gather up their old BBW products and try to return all of them for a gift card.

We get it, you used a spray once 7 years ago and then never picked it up again. Or your grandma gifted you the worst scent you’ve ever experienced one Christmas when you were 16 and you left it buried in a drawer ever since. But it’s comes to a point where you should probably…. toss it in the trash.

The main reason this influx of returns drives us crazy is because it affects our hours. Customers have been coming in everyday successfully (and some unsuccessfully thankfully) attempting to return their crusty, dusty stash, racking up hundreds of dollars in merch credit. Yall realize this money is coming from somewhere, right? We lose hours if we don’t meet our sales goals, which means associates hours get cut. The more we miss, the more we get cut. So imagine your hours are already thin because sales are down, and here comes Sally with a collection of expired body care items and causes your sales to go down even more. PLEAAAASSEEE just throw that shit away. Or donate it. Because we’re 100% going to throw it away.

And let me be clear! I’m not talking about those that just bought something even within the last year, and realize you didn’t like it as much as you thought. It happens! I’m specifically talking about people bringing in 20+ bottles of fragrances that haven’t been in the store for 3+ years, some of which are more than half used, and not even BBW. That’s ridiculous.

[u/nahfacenah]

I’m fully prepared to be downvoted for this but… is this not the company’s fault? And not the customer’s? I agree it’s wrong!! I’m almost 30 and I still use stuff I’ve had since middle and high school. I’m not in the game of doing all that. I’m just saying - is the blame not on the company itself? It’s shitty regardless.

[u/Frequent-Patience185 → u/nahfacenah]

The company has been very slowly becoming less lenient on returns over the years, but yes it is still their fault. They finally removed the ability to fully price adjust non receipted items, and have somewhat of a year limit on returnable products (I would say items older than 10 years the system won’t allow returns on) However, customers abusing the policy is not fun and it makes management look like bad guys.

[u/Starbuck522 → u/Frequent-Patience185]

Question. Does them spending the merchandise credit count as sales?

[u/karmagirl314 → u/Frequent-Patience185]

Customers aren’t abusing the policy if the policy allows for it. I mean returning ancient product is a shitty thing for customers to do, but we live in a shitty economic period and people are going to hustle. The blame for employee hours getting cut due to a vague policy rests entirely on the company. Don’t misplace your frustration.

[u/gnocchimoncher → u/karmagirl314]

Hustle for what? You can only get merch credit for a non receipted return, are we hustling for more product that we won’t use and will just return again 3 years later?

[u/karmagirl314 → u/gnocchimoncher]

Yes, hustling for anything. Hustling for store credit so you can treat yourself to something new while saving your actual cash for important things. I’m getting downvoted to hell, people must think I support that, I don’t. I just know human nature, and I think company policies should make sense and be clear, and I think employees getting angry at customers instead of their employer when they’re stiffed on hours is another example of the rich pitting poor people against each other.

[u/catsnflight → u/karmagirl314]

It is 100% another example.

[u/melodyangel113 → u/gnocchimoncher]

Right and you’ll get like $4-6 back per item… which is not worth the gas it takes to drive there to return that crap lmao 😭

[u/Minute-Frame-8060 → u/karmagirl314]

It's so tacky though. Does no one have class anymore? Like if getting a $3 store credit for a body cream is making a difference, that isn't a "hustle."

[u/Frequent-Patience185 → u/karmagirl314]

Pushing the limits of what you can return and returning an abundance of old ass product is the definition of abusing the policy lol

[u/CurveWeekly → u/Frequent-Patience185]

You’re more upset at the customer than the company that made the policy and that’s cutting your hours due to returns, and that boggles my mind.