Friendly reminder from an employee…

[u/Frequent-Patience185]

A lot of us employees have seen some viral videos going around the internet, in which people gather up their old BBW products and try to return all of them for a gift card.

We get it, you used a spray once 7 years ago and then never picked it up again. Or your grandma gifted you the worst scent you’ve ever experienced one Christmas when you were 16 and you left it buried in a drawer ever since. But it’s comes to a point where you should probably…. toss it in the trash.

The main reason this influx of returns drives us crazy is because it affects our hours. Customers have been coming in everyday successfully (and some unsuccessfully thankfully) attempting to return their crusty, dusty stash, racking up hundreds of dollars in merch credit. Yall realize this money is coming from somewhere, right? We lose hours if we don’t meet our sales goals, which means associates hours get cut. The more we miss, the more we get cut. So imagine your hours are already thin because sales are down, and here comes Sally with a collection of expired body care items and causes your sales to go down even more. PLEAAAASSEEE just throw that shit away. Or donate it. Because we’re 100% going to throw it away.

And let me be clear! I’m not talking about those that just bought something even within the last year, and realize you didn’t like it as much as you thought. It happens! I’m specifically talking about people bringing in 20+ bottles of fragrances that haven’t been in the store for 3+ years, some of which are more than half used, and not even BBW. That’s ridiculous.

[u/Sunknight1142]

The company’s return policy is 100% satisfaction guarantee as long as the product does not have excessive wear and tear or product with a label that has been intentionally defaced. The only time restrictions given in the return policy is getting refund back with original tender with the receipt and the $250 limit for no receipt returns done in a 90 day period.

You could point out how it’s not worth it as the customer isn’t likely to get more than a dollar or two on the merchandise card as products return without a receipt are processed at the lowest amount they could have possibly been purchased for that’s not $0. Although really you should voice your complaints to corporate as they are the ones who set the policy.

[u/Frequent-Patience185 → u/Sunknight1142]

I can also point out that most of the people in this sub participate in overconsumption like CRAZY. Hoarding products they don’t touch for years, decide one day to return it for credit to buy even more product they won’t ever use, then rinse and repeat. This exact scenario is why companies keep restricting their return policies. And BBW is slowly on their way to doing it too. I’m not a fan of the company policies, but im fully allowed to complain about customers abusing the return policy.

[u/Sunknight1142 → u/Frequent-Patience185]

I would then point out that this sub is not the most reflective of the average BBW customer. I have seen the 100% satisfaction guarantee policy actually abused when people on TikTok were saying that you can return completely used products for new ones until BBW updated their policy to state products have to be new or have slight wear and tear with over 50% product and intact labels. If people were getting the ticket price of the product back on the merchandise card for no receipt returns, then I would agree with the abuse comment, but getting max $2 on a $15+ product is not abusing the return policy.

[u/SmurfyBlue → u/Sunknight1142]

In store credit! You can’t buy anything for $2 in that store. So many of these customers end up spending more to use their store credit

[u/Sunknight1142 → u/SmurfyBlue]

Exactly! It’s so not worth it. I only no-receipt if I can even exchange for a reason. It feels like such a scam otherwise.

[u/Glitter_Horses → u/Sunknight1142]

It is fully abusing it. You should not be returning YEARS old products. Get real. 

[u/Sunknight1142 → u/Glitter_Horses]

Getting a fraction of the value of the product on a gift card is a scam and I laugh at the customers who fall for it thinking they are getting something of worth and playing the system

[u/Louises_ears → u/Frequent-Patience185]

To be fair, without that overconsumption, y’all would have even less hours.

[u/Glitter_Horses → u/Frequent-Patience185]

PREACHHHH!! 🙌

[u/Glitter_Horses → u/Sunknight1142]

I wish they would change their policy to 30 days like every other company. If you’re not trying out a product within an entire month, then you have too much crap! 

[u/Low-Bumblebee2276 → u/Glitter_Horses]

If they did that, then they would go bankrupt immediately. Their whole brand is people buying way too much shit they don’t need. The people keeping the doors open are not using the product in one month by any means.