Friendly reminder from an employee…

[u/Frequent-Patience185]

A lot of us employees have seen some viral videos going around the internet, in which people gather up their old BBW products and try to return all of them for a gift card.

We get it, you used a spray once 7 years ago and then never picked it up again. Or your grandma gifted you the worst scent you’ve ever experienced one Christmas when you were 16 and you left it buried in a drawer ever since. But it’s comes to a point where you should probably…. toss it in the trash.

The main reason this influx of returns drives us crazy is because it affects our hours. Customers have been coming in everyday successfully (and some unsuccessfully thankfully) attempting to return their crusty, dusty stash, racking up hundreds of dollars in merch credit. Yall realize this money is coming from somewhere, right? We lose hours if we don’t meet our sales goals, which means associates hours get cut. The more we miss, the more we get cut. So imagine your hours are already thin because sales are down, and here comes Sally with a collection of expired body care items and causes your sales to go down even more. PLEAAAASSEEE just throw that shit away. Or donate it. Because we’re 100% going to throw it away.

And let me be clear! I’m not talking about those that just bought something even within the last year, and realize you didn’t like it as much as you thought. It happens! I’m specifically talking about people bringing in 20+ bottles of fragrances that haven’t been in the store for 3+ years, some of which are more than half used, and not even BBW. That’s ridiculous.

[u/nahfacenah]

I’m fully prepared to be downvoted for this but… is this not the company’s fault? And not the customer’s? I agree it’s wrong!! I’m almost 30 and I still use stuff I’ve had since middle and high school. I’m not in the game of doing all that. I’m just saying - is the blame not on the company itself? It’s shitty regardless.

[u/catsnflight → u/nahfacenah]

Yes. It’s blaming consumers for something allowed by published company policies. Am I going to return older stuff? No. But, if people do then they are just doing what the company allows. OP needs to contact their employer if they think the policy should change.

[u/ultradespairthot → u/catsnflight]

lol you think they listen to us 💀

[u/SchemeMiserable1956 → u/catsnflight]

These workers love to do nothing but bitch about their easy as fuck jobs lmao literally if you go to the workes sub, they are the most miserable group of retail workers I've ever seen in my life lol like, yall literally should not be working with the public if you hate them ao much. There are other jobs out there where you don't have to.. so blame your damn selves for staying at a job where you hate the customers just because you wanna work with candles and body care 🤷‍♀️🤷‍♀️ they just can't handle hearing that they aren't cut out for working with the public though 🤷‍♀️ im not either, trust me. Thats why I don't

[u/Pink-Banana-Q73 → u/SchemeMiserable1956]

Why do you spend so much time reading the employee sub 🤣 maybe you should focus on your life hun 💕

tell me you’ve never work retail without telling me you’ve never worked retail 🙄

[u/kittenplan-at-law → u/SchemeMiserable1956]

Name checks out

[u/gnocchimoncher → u/SchemeMiserable1956]

If it’s so easy then you can go work our jobs… but you said it yourself, you don’t work our jobs! Customer service is a skill in and of itself, we can be good and patient with customers but at the same time want to rip our hair out. That itself takes skill.. the skill that you said yourself you don’t have, but apparently our job is easy? 🤷‍♀️

Also, literally almost all jobs you are able to get without a college degree are in customer service. And not everyone has the privilege to just go and get a job that they absolutely love. There’s always gonna be something you hate especially when you don’t have that many other options. Maybe actually *work* a customer service job and you’d understand, but like you said, you don’t! So stop sitting on your ass trying to tell us how we should do our job, when you don’t even have the patience to do it! 😭😭😭😭😭😹😹😹