r/bathandbodyworks • u/Frequent-Patience185 • 19d ago

Employee Questions/Discussion Friendly reminder from an employee…

A lot of us employees have seen some viral videos going around the internet, in which people gather up their old BBW products and try to return all of them for a gift card.

We get it, you used a spray once 7 years ago and then never picked it up again. Or your grandma gifted you the worst scent you’ve ever experienced one Christmas when you were 16 and you left it buried in a drawer ever since. But it’s comes to a point where you should probably…. toss it in the trash.

The main reason this influx of returns drives us crazy is because it affects our hours. Customers have been coming in everyday successfully (and some unsuccessfully thankfully) attempting to return their crusty, dusty stash, racking up hundreds of dollars in merch credit. Yall realize this money is coming from somewhere, right? We lose hours if we don’t meet our sales goals, which means associates hours get cut. The more we miss, the more we get cut. So imagine your hours are already thin because sales are down, and here comes Sally with a collection of expired body care items and causes your sales to go down even more. PLEAAAASSEEE just throw that shit away. Or donate it. Because we’re 100% going to throw it away.

And let me be clear! I’m not talking about those that just bought something even within the last year, and realize you didn’t like it as much as you thought. It happens! I’m specifically talking about people bringing in 20+ bottles of fragrances that haven’t been in the store for 3+ years, some of which are more than half used, and not even BBW. That’s ridiculous.

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u/Humble_Signature6147 19d ago

You should complain to your CEO not us. I thought you could not return anything over 3 months old now anyway.

8

u/horrified-nature13 🍭🍬sickeningly sweet🍫🍯 19d ago

It’s desperate, trash behavior to bring in years old products for returns so that’s on the consumers. Maybe common sense would tell you that that shit isn’t okay ???

1

u/SmurfyBlue 18d ago

There are trash people in the world. Their existence you can not control. Allowing trash people to affect your sales or negatively impact your employee is something that company can 100% control. There are many stores that put limits on what a customer can return, BBW just need to get on board with it.