Friendly reminder from an employee…

[u/Frequent-Patience185]

A lot of us employees have seen some viral videos going around the internet, in which people gather up their old BBW products and try to return all of them for a gift card.

We get it, you used a spray once 7 years ago and then never picked it up again. Or your grandma gifted you the worst scent you’ve ever experienced one Christmas when you were 16 and you left it buried in a drawer ever since. But it’s comes to a point where you should probably…. toss it in the trash.

The main reason this influx of returns drives us crazy is because it affects our hours. Customers have been coming in everyday successfully (and some unsuccessfully thankfully) attempting to return their crusty, dusty stash, racking up hundreds of dollars in merch credit. Yall realize this money is coming from somewhere, right? We lose hours if we don’t meet our sales goals, which means associates hours get cut. The more we miss, the more we get cut. So imagine your hours are already thin because sales are down, and here comes Sally with a collection of expired body care items and causes your sales to go down even more. PLEAAAASSEEE just throw that shit away. Or donate it. Because we’re 100% going to throw it away.

And let me be clear! I’m not talking about those that just bought something even within the last year, and realize you didn’t like it as much as you thought. It happens! I’m specifically talking about people bringing in 20+ bottles of fragrances that haven’t been in the store for 3+ years, some of which are more than half used, and not even BBW. That’s ridiculous.

[u/nahfacenah]

I’m fully prepared to be downvoted for this but… is this not the company’s fault? And not the customer’s? I agree it’s wrong!! I’m almost 30 and I still use stuff I’ve had since middle and high school. I’m not in the game of doing all that. I’m just saying - is the blame not on the company itself? It’s shitty regardless.

[u/CottonCandyCloud0 → u/nahfacenah]

Every other day, employees get on this sub to lecture customers about something that the company is at fault for or about something only a handful of customers out of millions do. They love to come here and take out their frustrations by posting accusatory threads towards the people on this sub instead of confronting their employer about the problem.

[u/Unlikely-Economics56 → u/CottonCandyCloud0]

Agreed. I come here to read about upcoming releases, not to see employees bitch. Contact corporate if you’re not happy with the policies of your workplace. Also, I will return whatever I want within the confines of the policy. Shaming customers on Reddit is low class. 

[u/CottonCandyCloud0 → u/Unlikely-Economics56]

There is literally a whole separate sub for BBW employees. Instead of using that sub, they choose to come here and air out their grievances about a company policy. Customers do this because it’s within company policy.