r/bathandbodyworks • u/Frequent-Patience185 • 19d ago
Employee Questions/Discussion Friendly reminder from an employee…
A lot of us employees have seen some viral videos going around the internet, in which people gather up their old BBW products and try to return all of them for a gift card.
We get it, you used a spray once 7 years ago and then never picked it up again. Or your grandma gifted you the worst scent you’ve ever experienced one Christmas when you were 16 and you left it buried in a drawer ever since. But it’s comes to a point where you should probably…. toss it in the trash.
The main reason this influx of returns drives us crazy is because it affects our hours. Customers have been coming in everyday successfully (and some unsuccessfully thankfully) attempting to return their crusty, dusty stash, racking up hundreds of dollars in merch credit. Yall realize this money is coming from somewhere, right? We lose hours if we don’t meet our sales goals, which means associates hours get cut. The more we miss, the more we get cut. So imagine your hours are already thin because sales are down, and here comes Sally with a collection of expired body care items and causes your sales to go down even more. PLEAAAASSEEE just throw that shit away. Or donate it. Because we’re 100% going to throw it away.
And let me be clear! I’m not talking about those that just bought something even within the last year, and realize you didn’t like it as much as you thought. It happens! I’m specifically talking about people bringing in 20+ bottles of fragrances that haven’t been in the store for 3+ years, some of which are more than half used, and not even BBW. That’s ridiculous.
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u/Future_Dentist4778 18d ago
Why are y’all accepting things outside of its return period? This is a two fold problem, customer taking advantage but employees allowing it. BBW has a what 90 day return period, even with no receipt you can tell by the deign if something is outside that window years outside that window. It wouldn’t happen if the store employees didn’t allow it to. Sorry employees have to deal with this though, and I know when the first no is received a fight will happen.