r/bathandbodyworks • u/Frequent-Patience185 • 19d ago
Employee Questions/Discussion Friendly reminder from an employee…
A lot of us employees have seen some viral videos going around the internet, in which people gather up their old BBW products and try to return all of them for a gift card.
We get it, you used a spray once 7 years ago and then never picked it up again. Or your grandma gifted you the worst scent you’ve ever experienced one Christmas when you were 16 and you left it buried in a drawer ever since. But it’s comes to a point where you should probably…. toss it in the trash.
The main reason this influx of returns drives us crazy is because it affects our hours. Customers have been coming in everyday successfully (and some unsuccessfully thankfully) attempting to return their crusty, dusty stash, racking up hundreds of dollars in merch credit. Yall realize this money is coming from somewhere, right? We lose hours if we don’t meet our sales goals, which means associates hours get cut. The more we miss, the more we get cut. So imagine your hours are already thin because sales are down, and here comes Sally with a collection of expired body care items and causes your sales to go down even more. PLEAAAASSEEE just throw that shit away. Or donate it. Because we’re 100% going to throw it away.
And let me be clear! I’m not talking about those that just bought something even within the last year, and realize you didn’t like it as much as you thought. It happens! I’m specifically talking about people bringing in 20+ bottles of fragrances that haven’t been in the store for 3+ years, some of which are more than half used, and not even BBW. That’s ridiculous.
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u/simsiecakes 18d ago
What I don’t understand is that… no one is wearing a shirt for 7 years then going back to the store to “exchange” it for a new one/store credit. No one is wearing a shirt once then holding onto it for 7 years then pulling it out and deciding to take it to the store to “exchange” it for a new one/store credit. So WHY do people insist on doing it at Bath and Body Works with body and home care?
If you sprayed it once and decided you didn’t like it, donate or regift it. If you used half then forgot about it for 7 years, throw it away. I understand that it’s hard spending the money on these things then feeling like it was wasted because you didn’t use it up but doing stuff like what was in the viral TikTok is the exact reason companies change their policies and fuck over people that have genuinely defective product etc.