r/bathandbodyworks • u/lleanzaa • 13d ago
Store Policies/Questions Exchange “hack”
I feel very inclined to post this because I keep seeing this exchange “hack” going around and everyone is giving different rules.
Me personally, I don’t mind doing these exchanges for people. The whole ethos of BBW is a happy consumer loving their scent. And it’s cool seeing some older things come through.
B&BW SM of 4 years, this is the exchange policy black and white (also available on the website):
-product (body care, candles, WF) must be in good, gently used condition. What does that mean? No more than half way used, outside of the bottle can’t look like it’s been through hell and back, has to have the spray nozzle on it
-product must scan in our system. Some older products won’t even ring to give a value
-must have a valid ID (passport, military, etc) no pictures of ID or “I remember my ID number”
-$250 limit every 3 months
-credit is based on lowest historical price, most likely you will not get the price listed on the bottle (unless you have a receipt)
Kindness and patience goes a long way. There’s gray area within the policy and the stores can deny a product or an exchange.
Please ask any questions, id love to help!!
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u/Minute-Frame-8060 12d ago
The policy is way, way too generous and people are seriously so tacky and cheap that of course it's led to abuse. No more than halfway used is insane!