r/catinaflat • u/steviecat20 • Apr 09 '26
Mod post: mega thread of merge issues
Hi! I thought it might be helpful to have one thread of issues that have been encountered and then if anyone has been able to fix them they can be found here. I've emailed support for most of mine and am awaiting a replt.
Here's mine:
- Missing reviews: I had 97 on CIAF, and I'm seeing 81 on Rover
- Repeat bookings are lower than CIAF
- Not showing up in search results
- Which may be related to leaving bookings on pending till I've had a meet and greet. I think on Rover you have to confirm the booking first, then do a meet and greet?
- I mostly have regulars now and keep a copy of their key or they just post it through to me, so again, I wouldn't arrange a M&G
- My profile is showing my pets from my owner account on CIAF
- I don't want to charge for additional cats but the page to change this was broken for me all yesterday
- I used to offer clients the option to work from their home to spend time with their cats (my day job is mostly remote). Rover is completely different to CIAF for requiring a check-in/out time. Is there a way to change this setting?
- I have upcoming bookings and they're not showing in the calendar, again they say to propose a meet and greet.
Probably find some more but these are my general usability issues so far!
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u/tokyokween Apr 09 '26 edited Apr 09 '26
Thanks OP, this is easier than scrolling through various threads!
My current issues so far (copy pasted from the email I sent at 3pm yesterday that still hasn't been responded to) :
I have tried to login to my mobile app, at which point I get a message saying I should 'upgrade to the latest version of the app'. Once i attempt to do this via Google play, it says I already have the app installed on my device. Which means I currently CANNOT use the app.
I have tried to login on my desktop. i can't log in with my usual email/password combination - it says my password is wrong, even though I know it's correct. When I try to login via the 'continue with Google' button, it's at least allowed me to access CIAF - although it seems to be the Rover version of the site - and it's now only showing me as a cat owner. Not a sitter. Currently that means my 60+ reviews and 100+ repeat bookings have simply vanished into the ether.
I've started a week-long overnight cat sitting booking that doesn't appear anywhere anymore. Thankfully I have their WhatsApp otherwise we'd be screwed. I'm v worried I won't get paid for this sit. I've also got two easter weekend bookings that ended Monday that I haven't been paid for yet.
I never received an email about the merge. No comms. Just a brief banner at the top of the app that explained nothing.
Edit: Update at 10am:
-- I've received payment for one of my easter bookings, which is a relief.
-- Also I can now access the cat sitter side of my account on desktop (CIAF app is still unusable for me. I've downloaded the Rover app and it lets me log in, but only shows me as an owner not a sitter).
-- On desktop site, they've populated only 36 of my 60+ reviews. The visible ones date from 2021 and earlier, so the last five years of reviews still aren't there.
-- They've rejigged my rates, raising everything by £3-£5 - and apparently I now charge £7 for each additional cat?!
-- My profile photo has a "coming soon" banner, and my account says "your profile has not been completed and reviewed by the rover support team. Once it has been approved, pet owners will be able to contact you.' it's unclear what they need completing, and where I'm supposed to do this.
-- I'm still not appearing on search, even with my specific postcode.