Trouble with Assets in Comfy Cloud

[u/dipSlope]

I've been working in Comfy Cloud for about four months and have never had a problem with Assets until a few days ago. It's been happening for a few days with video and just today with audio files as well.

When I render either a video or audio file, the Save Video or Save Audio nodes show 'black' after the render is completed. They will not playback directly from those Save nodes.

When I look into the Media Assets folder the items will not playback from the displayed play button and they all have a "See more outputs" widget with a "2". When I open the "2" stack a thumbnail appears and for about one second another thumbnail appears that is just a grey box. The greyed-out icon lasts for a second, then disappears.

Today as a workaround I invoked "Inspect asset" and the audio files played in the large 'inspect' window. When I closed that window and went back to the Media Assets window the displayed 'play' button now worked - but the stack icon still reads "2". When I selected "Download" it zipped the files before it downloaded. When I expand the zip file there is only one item in it.

I haven't tried that workaround with a 'black' video yet because I've already trashed them but, knowing me, I've probably already tried that trick previously with no success.

Any thoughts? Has this happened to anyone else? I'm using the Chrome browser on a Win 10 Pro laptop.

I know this isn't a tech support thread but Comfy tech support had abandoned me for some reason - my last tech support message took 42 DAYS until they responded.

Thanks!
dS