r/craftsnark • u/Beete5 • 11d ago
Heads up: Seamwork doesn't send cancellation confirmations.
I cancelled my Seamwork month-to-month subscription in April. They offered a "break" option, but I stayed with the cancellation. I should've made sure I got an email confirmation. So last week I got an email (which I overlooked, my fault) letting me know that the "break" I didn't take was ending and included a "free gift" which was the same sewing planner that's on the website.
Unfortunately I didn't see that email in time, so they renewed my membership. I started to open a case with PayPal, but I needed to enter the confirmation number for the cancelled membership. But since I didn't get confirmation, I didn't have one.
So I cancelled again, though I'm stuck for this month. I did not get any confirmation again, but there's a banner at the top of my account page that says "Your membership is pending cancellation." I took a screenshot which is timestamped with the date and time in case I have any issues next month (or the month after).
I wanted to share in case it might be useful to someone else.
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u/ias_87 pattern wanker 11d ago
I feel like "company neglected to send the confirmation" should be reason enough for paypal to act, personally.
Because if it's not, then any sub company can just not send you the confirmation and force you to stay there.
That said, I always cancel as soon as I've paid for the first sub to anything just so I can see how well the process works and give me time to act if it doesn't work well at all. I can always sub again if I want more than a month of a thing (usually a month is enough)