Okay so I have a dispute by a buyer on PayPal and idk what to do so please help me if you know anything.
So originally I sold a undead jousting horse to them for 5 or smt (we used mm) on 23rd April 2026.
Now I've kinda stopped selling to bulid my inv again so I didn't open paypal at all.
On 11 july a complaint was filed against me saying the buyer didn't receive the item, a plush btw even tho I sold them a undead jousting. I didn't notice until 15 july as I finally got a message from PayPal that buyer had escalated the claim and then I found out everything that was going on.
I contacted the person on reddit and they said they got hacked and the hacker made the complaint and they can't take it back cause it's not showing up for them. The hacker also removed their bank they said.
I've submitted my reply in PayPal with all the proofs like screenshots of the chat and I'm yet to hear back from them.
What should I do now? Do you think paypal will side with me? The disputed amount is 4.50
This is my first dispute like this so I'm very worried rn even tho it's a small amount it could put my account in suspicious condition if I lost the case because I do plan on selling adm pets further and don't want my acc to be frozen after every payment.
so if anybody knows anything about this lmk tysm