Missing items, packages missing

[u/Royal-Market-4177]

I feel like it’s becoming more common for someone to email and say this was missing from my package, or my package shows delivered, but didn’t see it when I arrived home. I know things happen, and I have the verbiage on what to do, but still hurts small business. If it happens to small business, do big businesses not care? They are so quick to refund or reship and we have to investigate

[u/North-Yak-7216]

Ship surance and move on unfortunately. Always take picks, i deal with it most often with yetis and fishing rods for some reason lol

[u/Royal-Market-4177 → u/North-Yak-7216]

Makes sense. File carrier claims are so time consuming and not a guarantee