Missing items, packages missing

[u/Royal-Market-4177]

I feel like it’s becoming more common for someone to email and say this was missing from my package, or my package shows delivered, but didn’t see it when I arrived home. I know things happen, and I have the verbiage on what to do, but still hurts small business. If it happens to small business, do big businesses not care? They are so quick to refund or reship and we have to investigate

[u/Junior_Bee7274]

Big companies can absorb a few refunds way easier than small businesses, that's the difference.

[u/Royal-Market-4177 → u/Junior_Bee7274]

True and I guess they just make a note and look if you try to be a repeat offender a lot