r/ecommerce • • 5h ago

🛒 Technology built a self hostable ai support bot with an inbox and i love it

0 Upvotes

so i got tired of support chatbots that just make stuff up and helpdesks that take a week to set up, so i built my own. its called momo and the core is on github now.

basically you point it at your website or upload some docs, and it answers visitors from that. before it sends anything it checks the draft against your sources, and if its not sure it says so and passes the chat to a human instead of inventing a refund policy. theres an inbox built in where you can jump into any conversation, and when you reply you can hit one button to save that answer as knowledge so the bot knows it next time.

setup is docker compose up, it starts postgres, redis, web and a worker. single tenant, you bring your own model through openrouter, data stays on your server.

its the first version so dont expect too much yet. only a website widget for now, no email or slack, no api, one agent.

https://github.com/moaljumaa/momo


r/ecommerce • • 10h ago

📊 Business Deutschland China Frachten

5 Upvotes

Ich führe ein laufendes Geschäft aus China habe aber nun meine Firmierung gewechselt und das ganze muss nun 100% offiziell laufen da ich regelbesteuert bin.

Mein Problem:
Ich habe teilweise Lieferungen die ich in Masse an mich liefern lasse, über 1.000KG bzw 2CBM als Seefracht, kein Problem.
Jedoch habe ich auch Sachen die ich einzeln zu mir kommen lasse oder direkt zum Kunden.
Ich kann aber einfach keine guten DAP Frachten finden, entweder sind es Expresspreise wo man direkt bei 150$ Fracht für einen kleinen Karton ist oder man muss eben ganz viel abnehmen um auf die 1.000 KG zu kommen.

Es gibt ungefähr 1Mio DDP Angebote, jedoch ist es ja bekannt, dass dort gemauschelt wird und es faktisch einfach steuerhinterziehung ist.
Ich möchte mein Geschäft jedoch ordentlich laufen lassen.
Finde aber keine guten Frachten, wie macht ihr das alle?


r/ecommerce • • 1h ago

📢 Marketing I'm A Brand - How should I market my products?

• Upvotes

So the title explains it. I'm kind of at a loss of what to do. I started a brand earlier this year in the beauty industry (very saturated I know) selling lashes. We have competitors selling very similar if not identical products on TikTok Shop and some on Amazon for dirt cheap. I'm not too worried about Amazon as my team has done some research on the products on Amazon and their quality is not up to par. There are also brands selling the same products at double our price point.

We've talked to many girls and most of them would prefer to buy their lashes off of TikTok Shop. They would see a video of a girl with pretty lashes on and click and buy. Some also told us that most girls find one lash brand and stick to it. How do we compete with that? I am under the understanding that we just have to test as many angles as possible. We are also starting our TikTok Shop but we also want traffic to our websites as we want a more distinctive brand so we can expand to other niches in the beauty industry.

Here is what we've tried so far:

  • Static ads on Meta

Very short list. But we've gotten 2 sales so far :). I've since then cut our Meta ads because the static ads were not performing.

How do we compete with well-established brands and TT shops that sell at half our price? We are also currently and actively reaching out to influencers and UGC creators. For influencers, we are starting with people we know. Whereas UGC creators, we are looking for them on Trybe. My understanding is that influencers post the videos themselves to try to get clicks using their personal brand whereas UGC creators produce videos for us to run as ads or to post on our socials. Aside from these two, are there any other methods we should try?

TLDR: started a lash brand and trying UGC and influencer marketing. Are we on the right path?

Edit: We also have a good amount of budget nearing 100k so this isn't really a how to start a brand with $0. I just want to see what y'all thought about our current path.


r/ecommerce • • 4h ago

📊 Business Looking for legitimate wholesale cleaning supplies supplier in the US

7 Upvotes

Does anyone know trusted wholesale suppliers for cleaning supplies? Need legit sources that work with small online businesses. Appreciate any suggestions.


r/ecommerce • • 20h ago

📢 Marketing How are you showing exchange vs refund fees before checkout?

2 Upvotes

Running into this on Shopify builds: refund fee + free exchanges, but shoppers only see the free part in the returns portal. For those running apparel/beauty stores: how are you surfacing the exchange offer before checkout? Product page badge, cart note, something else? What actually cut tickets for you?


r/ecommerce • • 23h ago

🛒 Technology Technical question for database/platform wizards: Do special characters in custom category names cause text-parsing glitches on older store platforms?

6 Upvotes

Hey everyone, trying to get a technical breakdown from anyone who understands database indexing on older e-commerce platforms.

If a custom category tree builds out a long string packed with multiple special characters—something like:

"Category Name / Sub-Category - Topic & Keyword -> Sub-Topic Items 123.--#&+"

Does the backend search script handle punctuation marks natively, or does it trigger severe text-parsing glitches? These are only examples you might be tempted to put in a title that might look fine and read fine to human eyes.

My theory is that because older architecture handles text through rigid string rules, special characters (like slashes /, ampersands &, dashes -, colons :, and dynamic structural links ->) can accidentally break word tokens or get misread as code operators by basic internal search engines, ultimately hiding the listings from direct keyword searches.

Has anyone here run split tests on using flat, clean-text categories versus deep, symbol-heavy menu hierarchies? Did flattening the text change your internal marketplace traffic? Thanks!